Sterling Integrator Technical Manager at Infosys Limited in Peoria, Illinois

Job Description:

Infosys is seeking a Sterling Integrator Technical Manager. As a Sterling Integrator Technical Manager, you will be supporting daily Operations/development activities. You will be responsible to ensure and keep track of the day to day operations and their status and help in closure. You will be working with internal and external trading partners for resolution of issues along with coordinating with Offshore team to ensure smooth hand off of shifts. You will be working with team to improve processes, and problem Management along with coordinating with various teams, working on Development/ Migration/ upgrade activities and evaluating the solution options and making recommendations.

Required Qualifications :

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.


• At least 7 years of Relevant Information Technology experience.


• All applicants authorized to work in the United States are encouraged to apply.


• Location for this position is Peoria, IL. This position may require travel and/or relocation.

• At least 5 year experience of Sterling File Gateway, Secure Proxy, products is the core requirement for this role.


• At least 3 years of experience in capturing requirements related to internal/external consulting, documenting, and mapping current business process.


• Experience setting up the following in a B2B environment, Partner Profiles AS2, sFTP, FTPs, FTP, HTTP, HTTPs, SOAP, PGP.


• Trouble shooting and resolving of EDI Functional and Technical issues, excellent skills in developing new maps and BP's.


• Ability to work in team in diverse/ multiple stakeholder environment


• Good Analytical skills & communication skills


• Experience and desire to work in a Global delivery environment


• Experience in B2B production support, working on tools/accelerators which helps to reduce incidents etc.,


• Connecting with suppliers, external customers, and internal business units


• Initial contact for any issues from our Customers/Suppliers technical groups


• Troubleshoot and resolve transaction processing issues


• Escalation point to resolve issues from suppliers, external customers and internal customers.


• Establishing and maintaining liaison relationship with business partners and IT organization in order to provide effective technical solutions.


• Investigates problems and develops recommendations for resolution.


• Identifies need for technical assistance to help in problem resolution.


• Keeps customers informed of problems, issues, and resolutions.