Unit Coordinator - Psychiatry (Full Time, Day shift) at Nicklaus Children's Health System in Miami, Florida

Job Description:

Job Summary

Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit. Provides excellent customer service, supports the nursing leaders & staff and assists patients and families. Works under the supervision of the RN Charge Nurse/Clinical Coordinator. Supports and upholds the Patients' Bill of rights.

Job Specific Duties

• Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request. 


• Greets and welcomes patients, families, parents and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks.  


• Makes sure every guest experience is positive and lasting. Provides the guest with a “Welcome Packet” and assists the clinical team to support the guests to become oriented to their patient care area & their room.  


• Identifies and assesses guests’ needs when appropriate. 


• Maintains the nursing station organized. 


• Maintains an appropriate inventory and orders supplies when needed. 


• Maintains non-electronic patient medical records for code blue and trauma documentation. 


• Scans consents and calls all consults.


• Requests and follows up on servicing of non-functioning equipment. 


• Responsible for ensuring all mobile computers are charged and functioning every night.


• Provides continuous supervision, observation of behavioral health patients, and adheres to non-violent crisis intervention strategies (CPI). 


• Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets.

Minimum Job Requirements

• Successfully complete CPI (Crisis Intervention Training) prior to Orientation in the Psychiatry department ( within 7 days of hire date) - maintain active and in good standing throughtout employment


• American Heart Association BLS - maintain active and in good standing throughout employment 


• Level II Background Check and Affidavit of Good Moral Character


• 1-3 years of clerical experience (or) Behavioral Health Tech experience within Psychiatry department

Knowledge, Skills, and Abilities

• High School education or equivalent preferred.


• Ability to manage multiple priorities.


• Strong time management skills.


• Effective verbal and written communication.


• Strong customer service skills.


• Computer literate and knowledge of printers.


• Fluent in Spanish is strongly preferred.


• Graduate of a Unit Secretarial course or medical terminology course preferred.


• Previous experience as a Secretary or Administrative Assistant is preferred.


• Strong problem solving, critical thinking and conflict resolution skills.


• Ability to learn appropriate software applications.


• Previous healthcare experience is preferred.


• Works effectively in a collaborative environment.