IT Program Manager - PMO (Contact Center) at Horizontal Talent in Mounds View, Minnesota

Job Description:

*background/drug check required

PRINCIPAL RESPONSIBILITIES:
• Identify and manage overall project/program scope across several interrelated projects
• Prepare impact analysis against scope, schedules and budget
• Identify, review and present all Change Requests to governance groups
• Ensure quality of all program and project outcomes, deliverables and products
• Comply with all Corporate policies, Standards, Procedures and Processes
• Create, maintain and report Business Case and Benefits Realization Plan
• Provides guidance about work activities to colleagues
• Determines and pursues courses of action necessary to obtain desired results
• Create, maintain and report against a cross project schedule and resource management plan
• Liaise with key Stakeholders and implementation resource groups to ensure alignment of priorities
• Liaison: Frequent interaction with internal or external contacts at various organizational levels concerning on-going operation or changes relating to processes or programs.
• Leads briefings with internal and external contacts
• Identify, mitigate and review Risk and Issue Logs
• Assume ownership for all project level risks and issues
• Assume ownership for all critical project level risks and issues
• Ability to work in a fast paced environment
• Ability to work well under pressure and maintain positive, enthusiastic attitude
• Establish and maintain PMO standards in line with Business Owner and Project Sponsor needs

EXPERIENCE:
• More than 10 years' experience in Project/Project Management
• Full project lifecycle and a minimum of 5 complex programs of more than 2 year duration
• Proven knowledge of developing and implementing strategic goals
• Resource planning experience
• Matrix team management responsibilities
• Proven steering group management skills

EDUCATION:
• PMP or Member of Project Management Institute/Association of Project Management
• Advanced level of competency in Microsoft Project, Project Server and Office
• Completed 4 year degree


Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $94 - $101 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.