Digital Operations Analyst at Horizontal Talent in Rochester, Minnesota

Job Description:

*Must pass a drug test and background check once offered position*


Job Description


We are looking to add three new Digital Operations Analysts. These roles would support the Digital Experience Platform team which owns several MarTech platforms.

Key Responsibilities

• Apply advanced systems and analytical thinking methodologies to identify and address complex operational challenges. Utilize operational analysis tools and techniques to evaluate processes and outcomes, providing strategic insights and recommendations.


• Extract and analyze data to support key programs and high-level operational decisions. Support report outs of key metrics and KPIs.


• Develop, document, implement and support knowledge management for comprehensive operational support strategies (e.g. design and implement charge-back model for product utilization).


• Develop and maintain high-level guidelines, procedures, and support documentation. Provide training and communication on platform capabilities and program changes to ensure critical alignment with organizational goals.


• Process 3rd party purchase orders and invoices, monitor cost center charges, and complete comparative analysis of YTD spending vs planned budgets.


• Monitor and report on 3rd party compliance with service level agreements, including monitoring the support queue.