Manager Contact Center at Wintrust Financial Corporation in Rosemont, Illinois

Job Description:

Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.

Why join us?

• An award-winning culture!  We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years).




• Competitive pay and annual discretionary bonus eligible.




• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few.




• Family-friendly work hours.




• With 175+ community bank locations, we offer opportunities to grow and develop in your career.




• Promote from within culture.

Why Join this Team:

• We are seeking a critical thinker who’s ready to take on new challenges in support of our stakeholders’ ever-evolving business needs.




• Our team is in a unique position that allows us to collaborate with multiple other departments and have exposure to executive management.




• Gain experience and further your career by joining a growing organization.

What you will be doing:

• Customer Service: Lead, Manage & actively participate in all inquiries directed to department from both internal & external customers, assuring best in class service is provided.  Assure team is up to date on all policy, procedure and system changes.  Troubleshoot issues independently; escalating ones which require higher level intervention to resolve.




• Product growth: Oversee and actively participate in ongoing relationship building product growth opportunities to align customer needs with bank product & services.




• Branch Support: Oversee and participate in the support & training of retail bankers and administrative assistants on new and existing products, services and delivery systems;




• Internal Operations: Oversee and actively participate in resolution of deposit, loan, treasury management and other issues directed to department.  Assures resolution of issues either within the department or through escalation to other areas. Actively handle front line calls as needed.

Qualifications:

• 5-7 years of relevant experience




• Bachelor's degree or equivalent

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.