Job Description:
RESPONSIBILITIES:
Summary:
The Travel Accounting Clerk is responsible for handling all correspondence related to Accounts Receivable accounting functions within the Travel Business segment for Connexions Loyalty. This position requires interaction with some or all of internal fulfillment resources and help desk agents. Daily, this person will be responsible for clearing high volume support center tickets, open receivables, and customer refunds.
Essential Functions:
- Support processing of daily refunds, review daily service center tickets, email correspondence from internal and external customers to ensure accurate processing of daily redemptions; All exceptions/errors must be resolved timely
- Assist in monitoring and researching open receivables and support tickets in order to meet key performance metrics
- Assist with performing weekly and monthly reconciliation and invoice review; This includes the generation of departmental reporting used for billing and reconciliation
- Prepare and generate the appropriate client reports for internal and external individuals in an accurate and timely manner
- Attend training classes for the launch of new programs and/or recurring training; The expected result is to retain this information to effectively service customers
- Maintain updated process documents
- Work on special project as required
REQUIREMENTS:
- 2 years of experience in a detail-oriented work environment preferably either Billing, AP or AR
- At least 2 years of customer service experience
- Ability to manage large data elements in an organized and timely manner
- Ability to navigate and multi-task between various systems and processes to more efficiently reconcile transactions
- Proficiency in Excel and Microsoft Office products (i.e. Pivot Tables and VLOOKUPs)
- Possess effective communication skills, both verbal and written
- Demonstrated problem solving skills and strong mathematical skills
- Enthusiastic/motivated individual
- Must be able to adapt to new and different computer programs and software to enable efficient data gathering and analysis
- Ability to research, compile, analyze and interpret data
- Good written, verbal communication and collaborative skills
- Strong organizational and communicational skills, detail oriented
- Ability to work independently
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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