Computer Lab Assistant (Part-Time) at Northern Essex Community College in Haverhill, Massachusetts

Job Description:

Category:: Student Services and Support

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Department:: Library Services - 3255

Locations:: Haverhill, MA

Posted:: Oct 15, 2024

Closes:: Open Until Filled

Type:: PT No Benefits

Ref. No.:: 316102

Position ID:: 182106

Job Description:

POSITION: Part-Time Computer Lab Assistant: Library Services; This position is primarily based on the Haverhill Campus (100 Elliott Street) but should be available to periodically work at the Lawrence Campus (45 Franklin Street); 8 hours/week; Academic year position (October 2024-May 2025) with potential for renewal in the next academic year

SCHEDULE: Monday and Wednesdays 4:00PM - 8:00PM

SUMMARY: As a Computer Lab Assistant, you will serve as primary point of contact in the computer lab and/or library during evening hours during the spring semester. Stationed at a public service desk on the second floor of the library, this position provides technology support for students, which may include assistance with navigating a Blackboard course site, Microsoft Office or Adobe applications, in addition to printing and other hardware help. You may also assist library users in locating books and other materials used in academic coursework, and answer student questions in person, using chat, email, or other virtual platforms. This position will participate in collection maintenance and other library-related activities during evening hours. There may be opportunities to work additional shifts in addition to the ones above as needed for coverage.

RESPONSIBILITIES:

• Assist computer lab users with troubleshooting basic technology questions, printing, and scanning.


• Provide positive costumer service in the library and computer lab during evening hours.


• Assist library users in locating books and other materials used in academic coursework, and answer student questions in person, using chat, email, or other virtual platforms.


• Assist with shelving, collection maintenance, and other library-related activities during evening hours.

Requirements:

MINIMUM QUALIFICATIONS:

NOTE: Unless otherwise noted, all required qualifications must be met by date of hire.

• Associate degree or experience in related field


• Experience working in a customer service setting


• Experience assisting users with technology


• Knowledge of Microsoft Office applications, multi-function printers


• Experience working with and supporting a diverse population

PREFERRED QUALIFICATIONS:

• Ability to work a flexible schedule


• Bilingual (Spanish/English)

BACKGROUND CHECK: Candidates will be required to pass a CORI and SORI check as a condition of employment.

Additional Information:

SALARY: $21.00/hour, non-benefited position

ANTICIPATED START DATE: ASAP

Application Instructions:

TO APPLY: To be considered for this position click on the "Apply Now" button, you will be prompted to set up a new account or login to an existing account. You will be able to upload the following required documents for consideration:

• Cover Letter, describing your qualifications and/or how you may be best suited for the role


• Resume/CV

Review of applications will begin 5 business days from the posting date and will continue until the position is filled.

**Please note that finalist candidates will be asked to provide contact information for three (3) professional references, including current supervisor (or at least two previous supervisors)

DEADLINE: Open until filled

Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, Elizabete Trelegan (Assistant Director of Human Resources, B-219,978-556-3928/ etrelegan@necc.mass.edu), the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Northern Essex Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: http://www.necc.mass.edu/clery

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