Manager, Retail HR - Lip Lab at Kendo Brands in San Francisco, California

Job Description:

Job Description

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy - Louis Vuitton, the world's largest luxury group. A play on the words "can do", Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.

Through original development, collaborations and acquisitions the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships. This shows up in everything we do and in what we stand for:

• "Can Do" Spirit: We work together to make our wildest dreams a reality: As entrepreneurs, we embrace optimism and find creative ways to reach our goals


• Advocacy, Diversity, and Inclusion: We recognize and celebrate the full spectrum of personal identities. We create safe spaces so everyone's voice is heard. We listen with humility and act with courage.


• Storytelling: We tell authentic stories like no, one else. It's our key to inspire trust and build relationships, rallying, our people, partners, and consumers around our brands.


• Resilience: We embrace challenges as opportunities. Change is ever- constant, and agility is our strength.


• Product Excellence: We put the consumers first: We constantly raise the bar to create products of the highest quality that everyone just has to have.

The salary range for this position is $105,700 - $132,200 per year based upon a San Francisco location. Offered salary is dependent upon experience and location. Kendo Total Rewards offerings also include an annual bonus and a comprehensive benefits package including: medical, dental and vision insurance, flex paid time off program, parental leave, employee discount/perks, a retirement plan with employer contributions, Summer Fridays, opportunity to work from anywhere for two weeks in the summer and July and December wellness/shutdown weeks for applicable positions.

Summary:

Kendo is expanding our People Team in San Francisco! We are looking for a Manager in HR to join our amazing team of HR professionals to support our growing Lip Lab store teams. Our People Team is made up of passionate HR experts who lead with a people-first approach and know how to have fun while doing it. As a part of the Kendo People team, you will be focused on providing values-based, one-of-a-kind team member experiences throughout the employment journey within Kendo.

Responsibilities:

• In partnership with the GM, build strategies to support a healthy and engaged retail organization while driving change management and development strategies for our People Leaders and Store Teams.


• Lead and promote a commitment to Diversity, Equity, and Inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. Model and support the leadership team in ensuring equitable experiences and strengthening inclusion acumen.


• Serve as an advisor and consultant in almost every facet of the Employee Life Cycle, from Onboarding to Career Development to Employee Relations, Culture/Engagement, and Offboarding.


• Proactively identify opportunities, assess improvements to the employee experience, and partner with management to develop and implement innovative and lasting solutions.

HR Management:

• Provide quality service and results to key stakeholders as it pertains to HR core functional knowledge of employee relations, recruitment, performance management, compensation, benefits, and development.


• Partner with the business to build engaged, high-performing teams.


• Prepare Bi-Weekly talent summaries for Lip Lab leadership outlining key HR KPIs and relevant themes across the business.


• Deliver difficult and / or complex messages and determine the appropriate communication channels for these messages.


• Partner with Retail Leaders to develop workforce plans that ensure long-term success.

Employee Relations:

• Partner with store management to advise, implement, and interpret HR employment policies and procedures.


• Provide effective coaching, counseling and disciplinary strategies on all employee relations issues.


• Build credibility and trust among employees. Resolve employee concerns through compassion, a systematic approach, clear documentation and follow-through.

Talent Acquisition:

• Maintain a close partnership by identifying key opportunities as each store opening approaches and as personnel issues may create openings.


• Provide regular updates regarding business trends within each existing store to support the talent team in conducting timely searches for talent as needed.


• Partner with the Talent Development team to devise foundational training resources for key roles and moments throughout the employee lifecycle.


• Assist the Retail Directors in development of leaders to be champions of a guest-centric culture and positive employee experience.


• Develop and enable the performance management process and guide managers on the creation of personal development plans.


• Assist GM and Retail Leaders on crafting and deploying talent development plans for store leadership promotions and succession planning.


• Partner with the Total Rewards team to communicate final pay information, request reporting, determine benefit set-up, and collaborate on leaves administration on a regular cadence.


• Maintain a close partnership by identifying key opportunities as each store opening approaches to ensure proper set-up is done prior to opening day.

Requirements:

• A bachelor's degree and a minimum of 5-7 years of human resource experience in a complex business environment.


• Prior experience providing support in a rapid growth retail environment. Excited to be a key partner as we scale the Lip Lab business.


• Experience working in multi-state, multi-unit, organization that includes hourly and salaried team members. Experience with international support is a plus, specifically Canada.


• Understands levers that reinforce a winning culture and lead with our values, drive engagement, reward and recognize, foster an inclusive and diverse environment, and help facilitate a high-quality employee experience.


• Ability to make recommendations to effectively resolve problems or issues by using judgment that is consistent with company culture as well as standards, practices, and employment law.


• Understands internal and external stakeholder requirements, expectations, and needs and the ability to balance multiple stakeholders simultaneously.


• Comfortability with high-volume workload and not being afraid to "roll up your sleeves".


• Demonstrated ability to be agile while managing through the ambiguity and competing priorities that come with joining a high-growth business.

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