Customer Experience Representative-1 at Blue Cross Blue Shield Kansas in Topeka, Kansas

Job Description:

Job Description Summary
• At Blue Cross Blue Shield of Kansas our mission is to make the best experiences for our internal and external customers and partners. We are looking for CXR to provide a world-class customer service experience through complex customer inquiries from members, employers, and providers.


These positions are scheduled to start January 6, 2025


This position is eligible to work remotely or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.


Compensation
BCBSKS Non-Exempt Grade 11
Salary starting at $20.42



Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.



Job Description



Why Join Us?

• 
  Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.


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  Lead and Inspire: Guide and mentor your team to achieve their full potential and success.


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  Family Comes First: Total rewards package that promotes the idea of family first for all employees.


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  Professional Growth Opportunities: Advance your career with ongoing training and development programs.


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  Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.


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  Trust: Work for one of the most trusted companies in Kansas


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  Stability: 80 years of commitment, compassion and community


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  Flexibility: options to work onsite, hybrid or remote available


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  Balance: paid vacation and sick leave with paid maternity and paternity available immediately upon hire


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  Inclusive Work Environment: We pride ourselves on fostering a diverse and inclusive workplace where everyone is valued and respected.


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  Innovative Technology:
  

• Research, resolve and respond to inquiries and correspondence via telephone and written communication. Inquiries will be from members, providers, and group leaders regarding contract benefits, changes in coverage, eligibility, claims, provider networks, payments and appeals.


• Communication by telephone and direct contacts will consume 95% of the workday. Work on a personal computer (PC) will consume at least 95% of the day in a stationary position.


• Regular and predictable attendance is essential to the efficient operation of the company and is a necessary condition of employment.


• Ability to resolve inquires or complaints.


• Must be able to meet performance standards to achieve both individual and department goals.


• Employee must be able to be on telephone constantly except for breaks and lunches and must wear a headset that plugs into the phone.


• Communication by telephone and direct personal contacts will consume 95% of the workday.


• Must operate a Personal Computer (PC) at least 95% of the day in which a sitting/stationary position is required.


• While performing the duties of this job, the employee is regularly required to talk or hear.


• Is subject to work standards and must achieve and maintain a commendable performance level in production and quality with minimal supervision.


• Must be able to adhere to a very strict schedule to include varying start and stop times and when allowed to go to break/lunch.

• High school education or its equivalent required. College or continuing education courses in communications and/or medical related fields preferred.


• Ability and skills to interact positively with internal and external customers at all levels, while demonstrating empathy, adaptability, problem solving and listening skills.


• Two year's experience navigating multiple computer systems preferred.


• Two year's customer service experience preferred.


• Must be comfortable working individually in a structured environment.

• Base pay is only one component of your competitive Total Rewards package:
  
  
  
  • Incentive pay program (EPIP)
  
  
  • Health/Vision/Dental insurance
  
  
  • 6 weeks paid parental leave for new mothers and fathers
  
  
  • Fertility/Adoption assistance
  
  
  • 2 weeks paid caregiver leave
  
  
  • 5% 401(k) plan matching
  
  
  • Tuition reimbursement
  
  
  • Health & fitness benefits, discounts and resources