Deskside Technician at Arconic in Massena, New York

Job Description:

Arconic is seeking a Deskside Technician to be the first line IT support to all employees, and contractors at our Massena Operations, location in Massena, NY. This position reports to the location IT Manager and provides trouble shooting to the end user and manages full cycle of IT assets. The successful candidate will be customer facing and bring a service approach to helping others. If you take pride in being the face of IT, enjoy working with customers, and want to join a growing team that promotes from within, we encourage you to apply!

The primary purpose of the Deskside Technician is to support all employees and contractors at the location and manage the full life cycle of IT / OT assets in both business and process networking environments. The incumbent must communicate professionally and effectively with a wide variety of people, via face to face, over the phone, remote access, Teams and in writing. Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We are proud that 77% of our employees are happy working for Arconic and would recommend it as a great place to work and that 80% of our employees would recommend their managers to others.

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders.

At Arconic, we:

Act With Integrity.

We lead with respect, honesty, transparency and accountability.

Safeguard our Future.

We protect and improve the health and safety of our employees, communities and environment.

Grow Stronger Together.

We cultivate an inclusive and diverse culture that advocates for equity.

Earn Customer Loyalty.

We build customer partnerships through best-in-class products and service.

Drive Operational Excellence.

We pursue continuous improvement through innovation, agility, people development and collaboration.

Create Value.

We achieve success by generating and growing value for our stakeholders.

This position is subject to Export Control Law

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. §730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Authorizations from the relevant government agency may be required to meet export control compliance requirements.

Equal Employment Opportunity Statement

Arconic is an equal opportunity employer that is committed to inclusion and diversity. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.