Front Office Specialist at Wellstar Health Systems in Douglasville, Georgia

Job Description:

Facility: 6002 Professional Parkway



Job Summary:
The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check-out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Core Responsibilities and Essential Functions:



Customer Service:

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  In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone, identifying self and practice.
  


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  Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
  


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  Communicating quickly and often with patients, if there is a delay or wait for patient care.
  


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  Working with both clinical staff and providers in a team approach.
  


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  Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long
  

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  Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
  


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  Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
  


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  Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
  


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  Checking patients out; collecting any deductibles or self-pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
  


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  Contacting patients for appointment reminders
  

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  Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
  


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  Other duties as assigned by management.
  


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  Complies with all WellStar Health System policies, standards of work, and code of conduct.
  

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  High School Diploma
  

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  1-2 years administrative front office experience in a physician practice or health care setting Preferred and
  


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  Previous customer service experience Required
  

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  Computer skills essential.
  


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  Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.
  


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  Knowledge of insurance filing and requirements.
  


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  Strong verbal and written communication skills.
  


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  Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.