Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.
WHAT WE'RE LOOKING FOR
We are looking for a leader who can join our Medical Operations and Quality team to focus on critical strategy and operational projects. They will work with many stakeholders to develop an in-depth understanding of our business and the role that medical operations leaders play in improving everything from customer and patient outcomes to VEGgie engagement and retention, to financial and operational performance.
Entrepreneurial Spirit:
You think big picture while executing details
Intrinsically motivated, curious, and eager to learn
A critical thinker and problem solver
Proficient in budgeting, forecasting, and logical decision-making
Strategy and Execution Pro:
Skilled at defining and navigating trade-offs in a logical way
Able to analyze various types of data including financial, clinical, and operational analytics for informed decision making
Translates complex ideas into simple, actionable plans and goals
Leverages complementary skills and perspectives to achieve shared objectives
Collaborative and Confident Team Player
You are organized and able to hold yourself and others accountable
Skilled at engaging and rallying diverse stakeholders from across the business
Comfortable pivoting as needed based on feedback
Dedicated to driving key medical strategic projects to completion in partnership with regional teams
RESPONSIBILITIES
Strategic Initiatives and Planning:
Collaborate with leadership to create a 2-3 year operational and strategic roadmap for the Medical Team
Work with the Strategy Team to conduct reviews to identify the Medical Team's strengths and weaknesses
Set goals with Medical and Operations Leaders that align with VEG's broader strategic plan
Create processes and systems to put our plans into action
Collect data to measure implementation success to inform continuous improvement
Develop, track, and evaluate OKRs and goals for the Medical Team
Stay informed about industry trends and competitors in the veterinary field to guide strategic planning
Data-Informed Decision making:
Utilize qualitative and quantitative information to guide decisions, iterate and improve upon current medical initiatives. and identify new opportunities addressing unmet medical, quality, and patient safety needs
Monitor medical quality and patient safety trends across VEG to identify improvement opportunities
Collaborate with Solutions & Insights Team to enhance medical performance reporting and quality metrics, which can be actioned upon
Define criteria for successful outcomes and ROI for Medical Operations initiatives and adjust focus and resources accordingly
Operational Excellence:
Manage operational cadence for the Medical team, including meetings and communications
Collaborate with the VP of Medical Operations & Quality to lead Monthly Business Reviews and take ownership of planning and preparing for these meetings
Assess operational programs to ensure impact is sufficient
Driving Team Performance:
Assist Regional Medical Directors (RMDs) with strategic planning to prepare for their visits with Market Owners (MOs)
Support and monitor RMD execution and performance (medical initiatives, stakeholder management)
Develop systematic approaches for RMDs to partner with MOs to enhance overall team performance
WHO YOU ARE
Bachelor's degree, MBA preferred
5+ years of work experience in strategy, analytics, or operations
Comfortable in a start-up environment
Alignment with VEG's mission & core values
Exceptional communication, problem-solving, and organizational skills
High degree of confidence using Google Suite (Google Sheets, Google Slides) for analysis and communication in the workplace
Adept at working with a variety of stakeholders
Loves animals and wants to be a part of a company that loves animals and the people who care for them
Desire to be a present, hands-on leader which includes working at our headquarters in White Plains, NY at least 3 days a week when not traveling for work
Willingness to travel up to 20% of the time to VEG hospitals
TALENT + CULTURE AT VEG
At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!
BENEFITS
Pay Range: $100,000 to $150,000 per year
Medical, Dental and Vision benefits beginning day 1 of employment!
401K with company match.
10 weeks of parental leave with 100% pay.
Unlimited PTO.
Company laptop and a monthly cell phone reimbursement.
Casual office attire, dog friendly, and a kitchen full of snacks and beverages!
Opportunity to grow and so much more!
VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!