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About this role:
Wells Fargo is seeking a Senior Business Execution Consultant in the Enterprise Redress Office as a part of Customer Impact Assessment and Resolution Strategies
The Enterprise Complaints and Remediations (ECR) brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers. The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence, and Customer Impact Assessment and Resolution Strategies is responsible for understanding the causes of issues that affect customers, and customers and providing solutions that ensure customers' needs are understood and supported. The group is also accountable for ensuring regulators' expectations are met and that employees have the tools and training necessary for success. As a Senior Business Execution Consultant, you will be responsible for analyzing and identifying processes across the company for redress impacts to inform decisions on technology, quality assurance and root cause analysis to identify opportunities to improve the customer experience. Redress refers to payments or other adjustments made by Wells Fargo to care for our customers after a non-systemic instance of customer impact. Redress can be thought of as a similar program to Remediation (which cares for systemic instances of customer impact). Redress is a critical part of how we do right by our customers and provide consistent and fair resolutions to instances of negative customer impact. Accountable for execution of applicable risk programs, which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations with a strong focus on timely and effective resolution.
In this role, you will:
Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
Work independently to make recommendations for support function by providing support and leadership
Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
Collaborate and consult with team leaders in developing project plans, policies, and procedures
Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners
Required Qualifications:
4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
2 years of experience in Risk and/or Controls
1 + years of experience writing/executing procedures
Financial Services experience preferred
Strong verbal, written, and interpersonal communication skills
Six Sigma certification
Ability to work effectively in a flexible, collaborative, and adaptable team environment across all organizational levels, and successfully execute in a fast paced, high demand environment while balancing multiple priorities and projects
Strong analytical skills with high attention to detail and accuracy
Ability to exercise independent judgment to identify and resolve problems
Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
Process efficiency experience, including process assessment and recommendations for improvement
Job Expectations:
This position offers a hybrid work schedule
Required locations: Relocation assistance is not available for this position:
800 S Jordan Creek Pkwy. West Des Moines, IA
250 E John Carpenter Frwy. Irving, TX
1525 West W T Harris Blvd. Charlotte, NC
401 S Tryon St. Three Wells Fargo Center, Charlotte, NC
3201 N 4th Ave Sioux Falls, SD
This position is not eligible for Visa Sponsorship
Job posting may come down early due to volume of applicants
Posting End Date: 23 Oct 2024 *Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.