Customer Service Representative at U.S. Paint Corporation in St Louis, Missouri

Job Description:

SUMMARY: None

ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain customer accounts and records of customer interactions with details of purchase orders, shipping inquiries, complaints, or comments based upon product business agreements.
Interact with customers in a friendly, positive manner by phone, email or in person to provide support and information on products and services. If the issue is beyond representatives knowledge, forward to assigned specialists or other appropriate staff.
Work closely with internal departments to meet our customers needs.
Ability to work within a team environment and on an individual basis.
Ability to work under pressure and multitask with frequent interruptions.
Strong flexibility required as other duties may be assigned and work schedules may be changed to accommodate customer needs.
Performs other duties as assigned.
??Qualifications and Education Requirements?
2-3 years experience of customer service role preferred, to ensure high levels of customer satisfaction.
Excellent verbal and written communication skills including active listening.
Proficient computer skills with the ability to navigate computer applications with speed and accuracy.
A high school diploma or GED is required for this role.

Physical Requirements
The ability to communicate orally with customers, vendors, management, and other co-workers is crucial.
Regular use of the telephone and e-mail for communication is essential.
Sitting for extended periods is common.
Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents.
Activities require the ability to remain in a stationary position 50% of the time, occasionally move about inside the office to access files or office equipment, operate a computer and other office productivity machinery, such as a calculator, handheld devices, copy machine, and computer printer, and operate and monitor various medical equipment.
Must be able to position self to maintain equipment, including under tables and desks.
No heavy lifting is expected; exertion of up to 15 lbs. of force occasionally required.
Good manual dexterity for the use of common office equipment such as computers, phones, calculators, copiers, and fax machines.

U.S. Paint is an equal opportunity employer