Technical Support Specialist at Composites One in SCHAUMBURG, Illinois
Posted in Other about 2 hours ago.
Job Description:
Composites ONECategory: Information Systems
Req Number: TECHN002364
Schedule: Full Time
Location: Schaumburg, IL 60173, USA
Job Details
Description
At Composites One our culture is founded on a clear set of Core Values that has at its core Respect, Teamwork, and Communication. Our success is largely attributed to our ability to operate as one Team, respect each other in our daily interactions, and communicate effectively while doing the one thing that is critical to our success – taking care of our customers.
Are you ready for a rewarding career?
We are searching for a Technical Support Specialist to join our growing IT Team!
Now is the time to move forward and make an impact!
As a Technical Support Specialist, you will be responsible for providing first-level support for PCs, RF Scanners, Printer Maintenance, and mobile devices, ensuring seamless operations for our 500+ end users. Your role will primarily aid in supporting EU business operations but will also encompass other responsibilities.
How will you impact our organization as a Technical Support Specialist on a daily basis?
- Deliver first-level support for hardware, software, and phone-related issues via the Help Desk.
- Manage and update the ticketing system in real-time to ensure efficient service request tracking.
- Provide desktop, printer, server and phone support, including hardware repairs and upgrades.
- Coordinate with 3rd party service providers for resolving advanced technical issues.
- Track and manage IT assets and support Microsoft 365 environments.
- Administer user provisioning and manage IT equipment and software.
Required Skills and Qualifications:
- Minimum 2 years of experience in technical or help desk support.
- Proficiency in supporting PC operating systems, especially Windows 10/11.
- Strong communication skills for effective interaction with non-technical users.
- Experience with Microsoft 365 is required.
Preferred Skills and Qualifications:
- An Associate's or Bachelor's degree in IT, IS, or a related field.
- Familiarity with SAP applications is a plus.
- Fluent in French and/or Italian, both verbal and written; proficiency at conversational or intermediate levels is also considered.
- Experience providing technical support to teams globally with the ability to multitask effectively in a collaborative, multi-regional environment.
Location:
- Schaumburg, IL or Remote
- Any North American-based candidates will be required to start shifts early AM to support EU working hours.
- CULTURE: This is a great place to work! We are deeply committed to cultivating an environment of Respect, Teamwork, and Communication.
- INTEGRITY: The foundation of all strong relationships is TRUST. We strive to act with integrity and honesty in all interactions with our customers, suppliers, and Team Members to build meaningful relationships!
- CONTINUOUS IMPROVEMENT AND INNOVATION: To remain successful, we must continuously improve and innovate. At Composites One, we value collaboration, and sharing ideas so that we can grow and drive continuous improvement and innovation together.
Join us in creating a brighter future for the customers we serve!
About Us:
Composites One LLC is the leading supplier of essential materials for Wind Energy, Aerospace, Defense, Consumer Recreation, and Construction Composites Manufacturing. We have a global presence and operate 44 North American distribution centers. As a family business, for over 60 years we have had a culture that treats each Team Member with respect and offers opportunities for growth and personal success. Learn more about us at compositesone.com!Commitment to Diversity, Equity, and Inclusion
At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.
ADA Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please contact the ADA Coordinator by email at ADACoordinator@compositesone.com.
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Skills
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Licenses & Certifications
PI253433328
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