Help Desk Tech II at Kforce Inc in Los Angeles, California

Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Help Desk Tech II in Los Angeles, CA.

Summary:
The Help Desk Technician II provides workstation phone, off site and onsite support for users, vendors and/or clients, resolving computer issues and help desk-related requests. This position plans, analyzes, configures, and installs new personal computer systems, determining user specifications for hardware and software upgrades; Maintains and repairs existing computers; And deals with most issues that are simple or routine, escalating more complex or involved issues to Level II staff. This position composes documentation and communication regarding help desk/telephone support operations, and focuses on customer relations, achieving user comfort level on computer applications and equipment.

Duties:

• Track all help desk issues and ensure that all are assigned to a staff member, are completed, and that users are kept informed of the status of their requests


• Provide 1st-tier user support for all simple or routine user issues


• Help users resolve system problems, utilize standard software, and maintain standard hardware; The Help Desk Technician may be required to travel on an as needed basis to fulfill user support responsibilities


• Create standard accounts for new users for workstation login or email; Assign users to established groups and assign standard file permissions on appropriate servers


• Responsible for maintaining computer-related supplies (toner cartridges, backup tapes, etc.)


• Keep track of use, research prices, submit expenditure requests when needed, and ensure that consumables don't run out


• Ensure that new hardware is accurately entered into the FAS accounting system


• Provide manpower for workstation rollouts and applying patches to workstations


• Perform other duties as assigned

REQUIREMENTS:

• At least 0-2 years of experience in configuring & administering networked computer systems in a Windows environment


• Strong experience with TCP/IP, Microsoft Outlook Email, Laptops


• Experience in providing support to telecommute & mobile laptop users required


• Working knowledge of the Microsoft Office Suite, Windows XP/7 and Active Directory


• Candidate must also be familiar in configuring remote LAN access for VPN


• Excellent team work ethic


• Excellent communication and customer service skills

Preferred:

• Strong PC and desktop application knowledge


• Strong computer troubleshooting and problem-solving skills

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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