Posted in Health Care about 3 hours ago.
Type: Full Time
Position Summary
Service Desk Specialist with Microsoft Office 365 knowledge who is ready to join a fast-paced environment. The Service Desk Specialist will have knowledge in Office 365 services & application support and have a knowledge of the applications available in Office 365, including Exchange Online, MS Teams, OneDrive, Sharepoint and Microsoft Endpoint Manager (Intune). Knowledge of Active Directory accounts and provisioning/deprovisioning accounts in Azure AD. Familiarity with Otka Single Sign-On and multifactor authentication. Monitors systems performance to proactively alert responsible parties of potential or impending problems. Provides 1st Level technical support to end users to maximize service levels in all areas which the Technology Department supports. Incumbent must possess the ability to install new client workstations and maintain existing hardware and software configurations is an absolute must. Analyze user specifications for hardware and software. Document and monitor all upgrades to existing workstations. Receives, logs, solves and/or escalates telephone calls from users having Technology related problems. Talks with user to determine source of specific error and recommends solution. Communicates with other Technology Staff members to help resolve complex problems. Tracks end-user computer problems to help analyze user and Technology department efficiencies.
Essential Functions and Duties
Education, Knowledge, Skills and Experience
Required Education:
Required Knowledge:
Required Experience:
Required Skills:
Physical requirements
Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. While performing the duties of this position, the employee may be required to setup and or work on workstations under desks, arrange cabling to keep it organized and prevent potential accidents, and troubleshoot various types of hardware. This position may require a lot of walking up and down stairs, kneeling and or crawling under desks or cubicles. May require the ability to lift equipment that could weigh up to 40lbs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of this position.
Mental Demands
Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.
Direct Reports
None
EEO/AAP Statement
FFF Enterprises/ NuFactor is an equal opportunity employer to all and prohibits discrimination and harassment based on the following characteristics: race, color, caste, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic conditions), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran or military status, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or any state protected leaves), domestic violence victim status, political affiliation, reproductive health decision-making, and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.
PDN-9d1ca44f-126e-49f2-a073-1fe97c156237
FFF Enterprises, Inc |
FFF Enterprises, Inc |
Nicklaus Children's Health System |
Florida Presbyterian Homes, Inc. |
Florida Presbyterian Homes, Inc.
$15.00 per hour
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