Learning Business Partner I-Learning Development (Full-time Hybrid, Charlotte, NC Based) at Alliance Health in Charlotte, North Carolina

Job Description:

The Learning Business Partner I-Learning Development will support the learning and development needs for operational departments which may include Care Management, Provider Network, or other functional areas.  Duties may include logistics, technology and data management.  This position is responsible for identifying, implementing and coordinating training for the assigned operational areas, and when necessary, provide assistance to another Learning Business Partner I – Learning Development to support other departments. This role collaborates with operations leaders to ensure training goals are met. This role will also assist the Learning Business Partner II – Employee Development in conducting our New Employee Onboarding program and provide primary and/or secondary support in the administration of one of our Learning Management Systems. This position reports to the Manager of Learning Development.

This position will allow the successful candidate to work a primarily remote schedule. One day a week working onsite is required or additional days onsite as needed for trainings such as New Employee Orientation (NEO) or meetings Organization Development & Learning (ODL), or People Organizational & Development meetings (POD). Occasional travel to the Home Office (Morrisville, NC) to assist with NEO maybe required for meetings, to assist with training sessions, or other events.

Responsibilities and Duties

Coordinate Continuing Education and Training

• Interface with departmental leadership or training staff during the design and deployment of training solutions


• Oversee online and in-person continuing education programs and collaborate with instructors on class preparation (may include SR-AHEC training or other externally offered continuing education training)


• Assist with the development and implementation of a departmental orientation for internal employees or external providers, including scheduling and coordinating with internal or external resources


• Contribute to the design and development of training courses that build/nurture positive relationships between Alliance, external providers, and the community 


• Serve as a liaison between the assigned department(s) and internal stakeholders


• Act as a technical resource in the administration of the Alliance LMS for internal stakeholders and/or external providers and subject matter experts


• Assist with maintaining and updating any departmental training page on the Grid for internal staff or the external website for providers as necessary

Program Evaluation and Improvement

• Evaluate the effectiveness of training programs, providing recommendations for improvement which include modifying or changing existing programs

Maintain Training Documentation

• Maintain in-house training records and certificates of completion for trainings completed within the LMS for internal or external learners


• Prepare reports and other job-related correspondence


• Maintain in-house training records and certificates of completion in the LMS or readily accessible folders for external provider training as needed

Collaboration

• Connect with internal stakeholders and subject matter experts regarding scheduling and roll out of new and updated training initiatives


• Cultivate a positive working relationship with employees and/or with external learners


• Serve as a primary Point of Contact between assigned department(s) and internal and external trainers for all access issues related to classroom and e-learning courses


• Collaborate with department leadership to meet ongoing development needs of internal staff or external providers as needed, to include special training events or provider educational summits

Technical Assistance

• Administer and maintain the assigned learning management system(s), including, but not limited to, updating site curricula/learning assignments and links to training materials


• Upload, assign and delete items in the LMS as required


• Resolve day-to-day technical and operational problems that disrupt live training

Communication

• Create internal communications regarding learning programs to ensure employees are aware of potential offerings

Training and Activity Coordination

• Maintain training calendar and all documentation related to training classes and events


• Prepare reports on course evaluations and surveys


• Manage live or remote classroom facilitation companywide

ODL Administration

• Manage the ODL inbox and classroom setup


• Maintain skill, competence, and confidence as a key backup for the Alliance New Employee Onboarding (NEO) program.  Assist with facilitating the NEO program as needed

Minimum Requirements

Bachelors degree from an accredited college or university in Sociology, Psychology, Education, Health Education or a field providing background in organizational analysis and management development and four (4) years of experience in a progressive training role which includes some administrative/coordination duties in staff development. 

Knowledge, Skills, and Abilities

• Knowledge of principles and methods for curriculum and training design, teaching, and instruction for individuals and groups


• Considerable knowledge planning, administering, supervising, and coordination learning activities


• Knowledge of measurement of training evaluation


• Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain the target audience via written, oral, and visual media


• Knowledge of the structure and content of the English language


• Ability to express oneself effectively both in written and oral formats.


• Ability to engage an audience

Salary Range

$58,480 - $74,562/ Annually

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity. 

An excellent fringe benefit package accompanies the salary, which includes:  

• Medical, Dental, Vision, Life, Long Term Disability


• Generous retirement savings plan


• Flexible work schedules including hybrid/remote options


• Paid time off including vacation, sick leave, holiday, management leave


• Dress flexibility

Education

Required

• Bachelors or better in Education

Skills

Required

• Communication


• Coordination


• Engagement


• Interpersonal Skills


• Microsoft Office


• Training

See job description

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