Unemployment Claims Specialist at Equifax Inc. in Hilliard, Ohio

Job Description:

As an Unemployment Claims Specialist you will be tasked with receiving, analyzing and building claims for states and Unemployment Insurance Consultants.

What you'll do

• Analyze unemployment claims and questionnaires via SIDES, state websites, and scanned mail copy. (20%)
• Determine best course of response to send to client for request based on SLA's with clients, state instructed deadlines and internal practices. (15%)
• Consult with state adjudicators to provide timely and accurate information on claims and questionnaires. (5%)
• Answer phone calls and provide responses to state agencies on needed information regarding claims filed. (5%)
• Construct information requests from state agencies to go directly to clients. (5%)
• Adhere to all state regulations and guidelines. (15%)
• Address questions, concerns or issues with internal teams and escalate as needed. (2%)
• Work as a team with Unemployment Insurance Consultants to ensure accurate and necessary information is provided to states on behalf of clients and documented properly for auditing purposes. (15%)
• Testify in unemployment hearings regarding timeliness of claim responses. (3%)
• Ensures work is accurate and complete, processed timely and free from errors for auditing purposes. (15%)

What experience you need

• Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience.
• Proficiency with Google applications such as Gmail and Chat.
• Able to handle a high volume of work, follow policies and procedures, and complete administrative tasks while adhering to strict deadlines.
• Wearing a headset throughout the entire shift is required to access the Noble application

What could set you apart

• Previous experience with Unemployment Insurance and the Unemployment Claims process is a plus