The Director of Customer & Prospect Data is the center of the universe for understanding all aspects of our customer relationships and the total addressable market to grow AT&T share. This role is responsible for the sourcing, curation, and stewardship of the data that drives the insights of the customer, spanning subscriptions, eligibilities, revenue, churn, and all attributes supporting and in between. This team builds the version of truth for sales reporting and alignment of financial metrics. This role supports the entire ABS organization and has a massive impact on the bottom line of AT&T.
Role Impact:
This role and team support customer and prospect data needs for all of AT&T Business.
For customer data, this includes activity metrics (gross adds, net adds, migrations, churn, etc.), revenue (monthly summary, product details, bill credits, adjustments, etc.), sales channel, customer segment, product eligibility, contract status, etc.
Attribution includes tenure, convergence outcomes, locations connected by entity, contract expiry timing, etc.
For prospects the focus is location, eligibility, and connectivity to other locations or businesses.
The knowledge and skills required to successfully manage maintain, build out, and integrate new data, as well as skill up the team and lead them to successful deployments is significant. This comment is true both due to the skillset (technical, coding, etc.) but moreso for the subject knowledge of being the true SME on how the data works and should be curated to enable the organization.
Work with other teams to share best practices, teach how to leverage the available data, and take requests for what else would make data more productive
Primary Role Function:
Manage analytic engineering for the Business Data Insights team
Learn, create, and maintain new data sets specific to the needs of the organization (e.g. - contract repositories, product detail tables, revenue/billing tables, customer hierarchies, location attribution)
Build integrated data using the previously created core data to answer more complex questions and facilitate visualization via dashboards
Develop and implement a platform/architecture strategy & roadmap
Manage request intake and ensure resources work and resolve the requests in a timely manner
Handle one off ad hoc requests to support the needs of key individuals
Train the team and teach best practices for learning, handling, and providing data
Facilitate building new data tools to provide self-service opportunities to users
Define and document data sources via data dictionaries to simplify access and understanding by end users
Promote automation and data refinement to yield more consistent results
Work with other organizations to share best practices, teach how to leverage the available data, and take requests for what else would make data more productive
Our Director-Technology, earns between $171,000 - $287,200. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you'll lead transformation surrounded by trailblazing industry leaders like you. You'll be empowered to go above and beyond - making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.
And regardless of where you're at in your career trajectory, you'll be rewarded by the impact that comes with making a difference in the lives of millions.
With AT&T, you'll be a part of something greater, do incredible things and be rewarded with a chance to change the world.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.
Ready to close the deal on a career with AT&T?
Apply today.
Weekly Hours: 40
Time Type: Regular
Location: Dallas, Texas
Salary Range: $171,000.00 - $287,200.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.