Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
In this contingent resource assignment, you may: Support Business Execution; proactively seek ways to improve processes. Perform moderately complex administrative support tasks. Receive direction from supervisor and escalate non-routine questions. Interact with client personnel on a range of information.
Qualifications:
Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
Experience resolving and working through basic to moderate internal or external inquiries using independent critical thinking
Strong customer service experience with written communications
Prior experience in case load management
Excellent verbal, written, and interpersonal communication skills
Processing and performing thorough research to resolve internal or external inquiries
Ability to take on a high level of responsibility, initiative, and accountability
Experience working in an email production support environment
Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, Microsoft Teams, OneNote) skills
Ability to navigate multiple applications, systems, and document types
Previous experience with HOGAN, PEGA, and OIB (preferred)
Ability to grasp business issues quickly, recommend solutions, and drive for resolutions