About Us: At Sitzmark Vail, we pride ourselves on offering exceptional hospitality and a memorable experience to every guest who walks through our doors. As a 36-room boutique hotel, we combine personalized service with modern amenities to create a welcoming atmosphere that feels like a home away from home. We are seeking a dedicated and skilled General Manager to lead our team, oversee daily operations, and ensure the continued success and growth of our establishment.
Position Overview: The General Manager will be responsible for the overall management and strategic direction of the hotel. This role involves overseeing all aspects of hotel operations, including managing staff, setting and adjusting pricing strategies, controlling channel management platforms, and handling accounting tasks. The ideal candidate will possess strong leadership qualities, excellent organizational skills, and a deep understanding of the hospitality industry.
Key Responsibilities:
1. People Management: • Leadership and Staff Development: Recruit, train, and develop a motivated team to deliver exceptional guest service. Foster a positive and collaborative work environment that encourages staff growth and high performance. • Scheduling and Staffing: Create and manage staff schedules to ensure adequate coverage for all shifts while optimizing labor costs. Address any staffing issues promptly and effectively. • Performance Management: Conduct regular performance evaluations, provide constructive feedback, and implement improvement plans as needed. Recognize and reward outstanding performance to maintain high staff morale. • Guest Relations: Serve as the primary point of contact for guest feedback and concerns. Resolve complaints and issues promptly, ensuring a high level of guest satisfaction.
2. Pricing and Revenue Management: • Dynamic Pricing: Develop and implement pricing strategies that maximize room revenue and occupancy rates. Monitor market trends, competitor pricing, and seasonal demand to adjust rates accordingly. • Promotions and Packages: Design and execute promotional offers, packages, and special rates to attract different segments of travelers and boost bookings during low occupancy periods. • Revenue Forecasting: Prepare and analyze financial reports to forecast future revenue and make informed decisions about pricing and inventory management. Track key performance indicators (KPIs) to assess the effectiveness of pricing strategies.
3. Channel Management: • Online Distribution: Manage and optimize the hotel's presence on various online booking platforms (e.g., Expedia, Booking.com, Airbnb). Ensure that room availability, rates, and descriptions are accurate and up-to-date. • Inventory Control: Monitor and adjust room inventory across all distribution channels to prevent overbooking and ensure maximum occupancy. Utilize channel management software to streamline this process. • Relationship Management: Build and maintain strong relationships with online travel agencies (OTAs) and other distribution partners. Negotiate contracts and terms to secure favorable rates and commission structures.
4. Accounting and Financial Oversight: • Budgeting: Develop and manage the annual budget for the hotel, including revenue projections, operating expenses, and capital expenditures. Monitor financial performance and make adjustments as needed to stay within budget. • Financial Reporting: Prepare and review financial statements, including profit and loss statements, balance sheets, and cash flow reports. Provide regular financial updates to ownership or stakeholders. • Expense Management: Oversee and control all hotel expenses, including payroll, supplies, and operational costs. Implement cost-saving measures without compromising guest satisfaction or service quality. • Audits and Compliance: Ensure compliance with all financial regulations and standards. Prepare for and assist with internal and external audits, addressing any findings or recommendations.
Qualifications: • Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Equivalent experience will be considered. • Experience: Minimum of 5 years of experience in hotel management or a similar role, with proven experience in managing a team, revenue management, and financial oversight. • Skills: Strong leadership and interpersonal skills, with the ability to inspire and motivate a team. Excellent analytical and problem-solving abilities, particularly in pricing and revenue management. Proficient in or willing to learn hotel management software, channel management platforms, and accounting systems. • Communication: Outstanding verbal and written communication skills. Ability to interact professionally with guests, staff, and external partners. Conversational Spanish is a plus. • Flexibility: Availability to work evenings, weekends, and holidays as required. Ability to adapt to changing priorities and work under pressure.
Why Join Us? • Dynamic Environment: Be part of a dedicated team in a vibrant and growing hotel industry right in the heart of Vail Village • Professional Growth: Opportunities for training and development to advance your career in hospitality. • Competitive Compensation: Attractive salary and benefits package based on experience and qualifications.