Ideally this person will have experience with handling calls and chats, including for customer service. Manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. Having experience within a real estate or property management environment is a huge plus.
Onsite: 5x per week
Salary: $43k-55k plus commission
Must Have: Leasing experience
Responsibilities:
Handle all prospect and resident calls and chats, including but not limited to application status requests, move-in/move-out experience, escalations for customer service and light maintenance calls.
Cover the training and mentorship of other contact center teammates while ensuring quality control of all calls.
Conduct virtual tours with prospective residents with energy and enthusiasm
Conduct weekly or bi-weekly follow-up calls with properties to inquire about any property specific specials in Yardi or on hot sheets
And more.
Qualifications:
Customer service experience required
2+ years of call center experience
Two years of property management experience desired but not a must
Yardi CRM and ADP experience preferred; but willing to train