The Telematics Solutions Specialist is responsible for managing and enhancing telematics platforms for fleet customers by designing custom reports, resolving technical issues, and collaborating with cross-functional teams to ensure customer satisfaction.
Rush Enterprises, Inc. opens the door to the world of opportunity. We are a part of the largest network of commercial vehicle dealerships in North America representing truck and trailer manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.
Responsibilities:
Manage the Customer solutions ticketing portal for Tier 1 & 2 support assignments.
Provide escalation management on critical cases, collaborating with Support, Sustaining Engineering, and/or Development to ensure regular status updates to the customer.
Participate in integration projects, understanding and optimizing process workflows.
Conduct discovery calls with prospective customers to recommend the best technology solutions for their fleet requirements.
Create customized reports tailored to customer needs.
Collaborate with the Development Team for additional software/hardware integrations as needed.
Build and maintain strong cross-functional relationships with Sales, Engineering, and Product Management teams.
Travel as required by the Director of Technology Sales for large sales presentations.
Continuously learn and expand your technical knowledge of the telematics ecosystem.
Benefits:
We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.
Education and/or Experience:
Bachelor's degree from a four-year college or university preferred; or four to five years of related experience and/or training; or an equivalent combination of education and experience.
2-3 years of experience in the telematics industry, particularly in a customer support role.
Ability to thrive in a complex sales environment, managing multiple projects and customers.
Transportation industry experience is preferred.
Must have a valid driver's license and be insurable according to Rush insurance requirements.
Other Skills and Abilities Required
Advanced Microsoft Excel skills
Experience in the technology sector is desired.
Manage multiple accounts and projects with a high level of efficiency.
Conduct business ethically and professionally, ensuring a favorable impression of both yourself and the company.
Build and maintain a strong pipeline of customer opportunities by engaging directly with clients and understanding their needs.
Continuously update your knowledge of the telematics ecosystem and associated technologies.
Complete all required training and documentation associated with the Solutions Specialist role.
Promote and support Rush Enterprises' "One Team" vision, working collaboratively across departments to ensure customer satisfaction.
This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.