Our client is a ground breaking real estate corporation with a portfolio of projects including multifamily, mixed-use developments, hotels, resorts, retail, corporate housing, custom homes, and golf course developments. They are in need of strong SYSTEMS ADMINISTRATOR to help support the technological backbone of their real estate infrastructure.
The Systems Administrator provides advanced on-site and remote technical support for complex hardware and software issues. Responsibilities include thoroughly documenting all relevant end-user information and the nature of the problem through the help desk application, diligently following up on open issues and projects, and assisting with advanced PC, voice, and data support. The Systems Administrator also shares the responsibility of the uptime for all servers and network infrastructure. Additionally, the Systems Administrator mentors junior team members and contributes to the development of technical support strategies.
THIS POSITION IS NOT REMOTE.
Essential Job Functions
Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lead large IT projects, including the design and deployment of new IT systems and services.
Help define IT infrastructure strategy, architecture, and processes.
Develop and execute disaster procedures and maintain data backups.
Troubleshooting and Issue Resolution: Respond to technical support tickets and incidents escalated from L2 (Level 2) support. Investigate and diagnose hardware, software, and network issues, providing timely resolution and ensuring customer satisfaction.
System and Network Monitoring: Monitor system performance, network connectivity, and server health using monitoring tools. Identify and troubleshoot potential issues proactively, escalating to higher-level support when necessary.
React to service outages promptly with adherence to standard operating procedures.
Take ownership of tasks and follow through to ensure complete resolution.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Escalation Point: Serve as a technical escalation point for L1/L2 support technicians. Provide guidance, mentorship, and knowledge transfer to junior team members.
Assist in the development of department documentation.
Perform post-resolution follow-ups to help requests.
Monitors and troubleshoots firewalls, routers, switches, and other networking devices to maintain continuous operational levels.
Works closely with IT Director to diagnose and troubleshoot network outages, maintain network configuration for users and their components/cabling, maintain user accounts and reboots servers and routers.
Monitor and remove virus, spyware, and other non-authorized software.
Creating and maintaining current standard operating procedures.
End-User Training and Education: Provide basic training to end-users on commonly used software applications, IT policies, and best practices. Educate users on data security, password management, and safe computing practices.
Assist Team Lead and Managing Partners with special projects as necessary.
Other duties as assigned.
All duties and responsibilities shall be performed as set forth in our established policies and procedures.
Adheres to and assures compliance with Standards of Conduct, company policies and procedures and all applicable rules, regulations and standards as promulgated by Federal, State and accrediting agencies or regulating bodies. This includes, but is not limited to, Department of Housing and other applicable regulatory agencies.
Supervisory Responsibility This position has no supervisory responsibilities.
Travel 20% travel to remote properties is required.
Education, Training and Experience Requirements
Associate's degree or two years of college-level coursework or training in a computer-related discipline. Relevant experience may substitute for the degree requirement on a year for year basis.
Minimum of 4-8 years prior IT experience with providing IT Support. Must possess significant knowledge of the operation, repair, and the principles and practices used of local and wide, wired, and wireless, computer and telecommunication networks.
Must possess significant knowledge of computer network characteristics, network operating system software, and network components (i.e.: network servers, switches, routers, wireless access systems, VoIP systems, infrastructure cabling, etc.).
Comprehensive knowledge of IT best practices
Excellent organizational and communications skills, both written and oral
Ability to manage multiple projects and completing priorities.
Required to speak and write the English language in an understandable manner.
Requires high level of organization and time management skills.
A sense of urgency and a commitment to timely completion of projects.
Requires high level of attention to detail.
Flexible, willing, team player attitude
Audio Video troubleshooting preferred but not required.
Required to work on-call duty when needed.
Working Conditions
Works in office area and indoors frequently
Moves intermittently during working hours.
Is subject to frequent interruptions.
Works beyond normal hours on weekends and holidays, when necessary
Subject to hostile emotionally upset residents, family members, personnel, visitors, or others.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Frequently lift and/or move items over 50 pounds
Continuously standing, sitting, walking, bending, kneeling, stooping, crouching, crawling and climbing throughout the day
Cope with mental and emotional stress of the position
Must be able to remain in a stationary position 95% of the time.
EEO Statement
Our client provides equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, our client complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has properties. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation: Based on experience, the more experience and more direct experience the higher the initial compensation. Current base salary range is 85K-110K.
Reports to: IT Director
Classification: Exempt
Position Type: Full-time
Expected Hours of Work: 40 hours per week; 5 days per week Some weekend work is required
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