Our AMADA Senior Care team is looking for someone with strong problem solving and computer skills who is organized and thinks creatively and positively. At AMADA Senior Care Charlotte, we believe in creating a positive, supportive and flexible work environment where our team members can thrive. We are a premier agency for home care services in Charlotte and Lake Norman and are dedicated to delivering compassionate and quality care to seniors with the most basic of care needs. We are a close-knit, passionate team dedicated to providing exceptional in-home care for seniors, helping them live comfortably, safely and independently in their own homes. If you're looking for a rewarding career that enables you to make a difference in the lives of our senior clients and families-please apply today!
The Scheduling Coordinator plays a key role in matching our amazing caregivers with our clients to ensure the highest level of care for clients and a rewarding career for caregivers. If you want to be part of a team that leads with top quality home care in America, then you may be the perfect person for us.
Our secret at Amada Charlotte? We genuinely believe in what we do: helping seniors and their families live better lives. Owners Brad and Gwen lead the team personally and treat each team member and client with respect, dignity and honor. The result is a team of office staff, Certified Nursing Assistants (CNA), Home Health Aides (HHA), Personal Care Assistants (PCA) and Caregivers that defy industry norms with unprecedented levels of kindness, commitment, and loyalty.
Join our growing team and change someone's life while getting excellent pay and feeling respected as a professional. But be prepared to have a great time doing it because our office staff is a wonderful bunch of quality, team-centered professionals! Apply now to join our team!
Core Competencies for this Scheduling Coordinator Position are: Verbal Communication, Computer Skills, Adaptability, Likability, Customer Focus, Caregiving experience, Decision Making/Judgment, Organization, Stress Management, Problem Solving and Resourcefulness.
Scheduling and Team Coordination Responsibilities include:
* Learning and mastering our AxisCare scheduling system
* Knowing the availability, qualifications and needs of our caregivers
* Matching caregivers and clients based on care requirements, then on personality needs
* Monitor the schedule daily to make sure caregivers have arrived to their shifts in a timely manner
* Contact clients and caregivers regarding day-to-day scheduling changes
* Maintain positive relationships with all clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources
* React immediately to any emergencies or no-shows
* Confirm caregivers are prepared properly, have actually confirmed their acceptance of shifts, have directions, and any collateral material/information as needed
* Monitor caregiver time off requests to ensure they follow company policies
* Communicate and reinforce the policies and procedures of AMADA
* Monitor any changes in schedule and inform all appropriate parties via phone
* Adhere to HIPPA requirements by maintaining absolute confidentiality of all information pertaining to employees, clients, and client's families
* Keep meticulous notes and update documentation in system
* Accept on-call shifts which include some weekend coverage
* Project a caring, honorable, and inclusive environment in the office and to all who interact with us
* Maintain calmness when emergencies occur
* Able to multitask with professionalism in a time sensitive manner
* Ability to never assume anything - confirm, confirm, confirm
* Ability to remain flexible, positive, resilient, calm and maintain a sense of humor; and present a well-groomed professional image.
* Exceptional organizational skills
* Ability to proof and validate own work - details, details, details
* Flexibility to see a problem through even if it means working into the night or transferring all information to a team member
* Able to work in a team within a fast-paced environment
* Level-headed
* Care-giving experience preferred
* Able to accept some evening calls and some weekend calls on a pre-scheduled basis
* Associate Degree or Higher Preferred (will accept equivalent experience)
* Prior home care scheduling a plus but not required