The IT Onsite Support technician will work together with local and global colleagues to deliver applications support and new and upgraded infrastructure for business solutions. This includes, but is not limited to, Windows/Mac OS, LAN (wired and wireless), Windows client solutions for office and Test/Lab (Myplace, Factoryplace, Labclient) and specialized engineering devices such as Test Cell equipment, HIL, VR, IOT...
This position performs analytical, technical, and administrative work to support local end-users, remote end-users, and test cells environment.
Core Responsibilities
Time critical support of Engineering applications and infrastructure solutions for Test and Lab environment.
Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems.
Use delegated authority from global operations teams to manage local infrastructure solutions.
Provide continual communication/feedback to end-users to understand their requirements and setting the appropriate expectations.
Install and configure Client systems (Hardware, software, applications, communications and peripherals).
Perform scheduled/unscheduled upgrades to machines to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks.
Manage engineering computers for end-users.
Provide on-call support.
Required Competencies
Broad IT background including hardware, software and network support.
Work patiently with end-users who are frustrated and need issues to be resolved quickly or helpful guidance with using the solutions.
Is open to change and enjoys the challenge of unfamiliar tasks.
Skilled in IT infrastructure management.
Desirable Competences/Certificates
ITIL Foundation
Agile SAFe
Experience Required
Two years' experience in an Engineering Environment.
Five years of IT experience of onsite IT support including hardware, software and network support.