Trident Consulting is looking for an "Deskside Support @ Pasadena - California - USA" to join one of our prestigious clients.
Role: Deskside Support
Client Location - Pasadena - California - USA
Type: Contract
Job description
8 years of experience in providing Deskside support with W10 and W8 support experience
Flexible to work in any shift Maintain ownership of users issue ensuring that they receive resolution within a reasonable timeframe Softwarenetwork troubleshooting. Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible. Good knowledge on Windows OS Good knowledge on Microsoft office products Requesting and coordinating vendor support Provide initial assessment of urgency and business impact on all support calls Knowledge on remote tools Maintain ownership of users issue ensuring that they receive resolution within a reasonable timeframe Softwarenetwork troubleshooting Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible Good knowledge on Windows OS Good knowledge on Microsoft office products Requesting and coordinating vendor support Provide initial assessment of urgency and business impact on all support calls Knowledge on remote tools
Skills
Euc Field Support
About Trident: Trident Consulting is an award-winning IT/engineering staffing company founded in 2005 and headquartered in San Ramon, CA. We specialize in placing high-quality vetted technology and engineering professionals in contract and full-time roles. Trident's commitment is to deliver the best and brightest individuals in the industry for our clients' toughest requirements.
Some of our recent awards include: 2022, 2021, 2020 Inc. 5000 fastest-growing private companies in America 2022, 2021 SF Business Times 100 fastest-growing private companies in Bay Area