At Scalian, we are a leading multinational engineering consulting firm with 5,500 specialists and over 30 years of experience. We are specialized in Digital Systems (IT & Software and Systems Engineering) and Industrial Performance (Quality Assurance, Supply Chain, and Project Management).
Our expertise serves various technological sectors such as the aerospace, defense, rail, and energy industries while providing distinctive support to their development and operations.
Are you an experienced SAP Technical Support?
If your answer is yes, it's your lucky day as we are looking for a dynamic and talented person to join our team in the US!
What will your role be?
The SAP Technical Support role involves maintaining and supporting SAP applications to ensure optimal performance and functionality. This includes monitoring system logs, managing upgrades, and performing routine maintenance tasks to keep the SAP environment running smoothly. Additionally, you will handle Master Data Updates, User Creation, Printer Management, troubleshoot for SAP modules SD, MM, QM, WMS, autostore integration with SAP, and provide end-user support Pitney Bowes shipping application.
Activities:
Create and update Material and Customer Master data.
Mass creation of bins and field updates (planning, tax codes, KYC data).
Onboarding and offboarding, role assignments, and workflow management.
Transaction assignment requests, user cleanup, and audit reporting.
Setup, configuration, troubleshooting, and form changes within SAP.
L1/L2 support for modules (SD, MM, QM, WMS, Autostore).
Ticket creation, follow-ups, and escalations as needed.
Batch job monitoring and manual processing.
Interface troubleshooting (SPEC 2000, Autostore, XML) and idoc corrections.
Provide daily, weekly, and monthly reports on ticket volumes, SLAs, and escalations.
Support audit requirements and user review/cleanup.
Monitor Hubcap server and desktop applications.
Handle SAP system idocs and technical issues with PB helpdesk.
Provide support during off-hours, weekends, and US holidays.
Assist during scheduled outages with tracking, reporting, and business notifications.
What skills and qualifications are we looking for?
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)
Desirable experience in one of the following SAP modules: MM, SD, WMS, QM, PP
Good communication skills (written and verbal)
Google Sheets (basic functions, pivot tables), Google Docs
Knowledge of ServiceNow
Why join us?
To acquire experience in different critical industries and projects while working for the same company;
To have a competitive salary and a great benefits package
To access trainings that focus on expanding your knowledge while staying up to date with cutting edge technologies and best practices;
To have a clear career development plan that suits your goals;
To have the possibility of working abroad through our mobility program thanks to our international presence;
To join a dynamic, specialized and fast-growing group where communication is key and where every team member is valued.
To be part of a team where having fun is essential.