JOB SUMMARY: Responsible for managing end to end process improvement projects and instituting business process changes that will improve operational efficiencies, quality, service, and profitability at a global NCL level.
DUTIES & RESPONSIBILITIES:
Support leadership by identifying and carrying out complex projects; apply leading practices and tools, collaborating with internal/external stakeholders and executing within assigned budget requirements.
Drive and lead overall management and implementation of high priority change initiatives from intake to prioritization, resourcing, planning, and execution in order to optimize business processes across the organization.
Design and execute change projects - including communications, training, and operational readiness that deliver desired business results.
Utilize flowcharts and process maps to define existing processes and identify continuous improvement opportunities throughout the organization; recommend solutions based on established metrics.
Establish effective communication plans by setting up meeting cadences with vendors to advise of project status and gather system/platform requirements. Partner with cross-discipline team members to ensure timeliness in scheduled deliverables. Escalate appropriately and timely to leadership as required.
Implement tools required to collect and measure relevant data, identify key performance indicators (KPIs) and produce data-driven analyses of critical functions and utilize it to facilitate business decisions.
Facilitate change management activities to ensure smooth implementation of process improvements.
Perform other job-related functions, as assigned.
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Business Administration, Finance, Economics, Management Science, Engineering or equivalent work experience. Master's degree preferred.
EXPERIENCE:
7+ years' experience in Process Improvement. Cruise/Hospitality experience preferred.
COMPETENCIES/SKILLS:
Experience with project implementation and change management efforts associated with business process improvement and re-engineering.
Demonstrated experience in influencing others and successfully facilitating key continuous improvement initiatives across functions.
High motivation to learn and ability to grasp new concepts quickly.
Excellent analytical, problem solving, communication, and collaborative skills.
Advanced level skill set of Microsoft Office Suite with special emphasis on Excel in order to navigate and use excel spreadsheets efficiently.
Must be detail oriented and have an ability to work effectively in a team-based environment.
To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.