The Field Service Supervisor manages the daily operations of the field service and on-site technicians. The supervisor leads a team of technical support professionals to provide outstanding client service, maintain the overall health of our clients' technology systems, and promptly resolve critical IT issues. The supervisor analyzes areas that need improvement, creates action plans, and provides guidance and strategic direction to maintain and enhance client satisfaction.
Skills, Qualifications & Experience
A Bachelor's degree in Information Technology, Computer Science, or any equivalent field.
At least 3-5 years of experience in IT field services, with 2+ years in a supervisory role.
Experience working for a MSP
Experience in managing and implementing remote access solutions.
Certifications in CompTIA Network+/ A+/ Security+.
Strong leadership experience and skills.
Responsibility for direct reports.
Knowledge of ITIL service management standards.
Project Management Experience.
Hands-on field service, network engineering and/or client support experience.