Client Support Service Professionals handle incoming phone calls regarding various service inquiries on the company accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Cash Management products and services, Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
Preferred Criteria:
College Degree
Previous contact center experience
Key Responsibilities:
Manage incoming calls regarding Cash Management products and services, the Online client website, the Mobile app, and general account or financial inquiries.
Deliver high-quality customer service with a focus on accuracy and efficiency.
Contribute effectively in a fast-paced, team-oriented environment.
Multi-task and adapt quickly to changes in a busy financial service center.
Qualifications:
Strong commitment to delivering World-Class Service.
Professional demeanor with a career-driven mindset.
Ability to manage multiple tasks and adjust to changes efficiently.
Benefits Info
Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.