Field Service Commercial Manager (Cost/ Proposal / Turbomachinery)) at Amass in Houston, Texas

Job Description:

Manage all commercial aspects of the Regional Field Service business, collaborating with Regional Field Service and Sales teams. Responsibilities include RFQs, quotes, purchase orders, post-delivery admin, procurement, tooling, and contract management. Focus on customer relationships and regional bookings while maintaining targeted margins.

Key Responsibilities:

1. Team Management:

• Supervise a team of 7+, setting performance goals and organizing workflow.
• Monitor productivity, provide feedback, and foster high morale through leadership.
• Implement training programs to enhance technical expertise and customer awareness.

1. Commercial Strategy:

• Develop strategies to meet sales targets and identify new business opportunities.
• Coordinate customer turnaround schedules and support regional sales efforts.
• Achieve booking, revenue, and Operating Income targets for Field Service Aftermarket.

1. Financial Management:

• Oversee forecasting processes and defend margins for Field Service.
• Manage regional spending and share P&L responsibility.
• Track key performance indicators related to quotes, cost accuracy, and invoicing.

1. Customer Relationship Management:

• Serve as the main point of contact for key customers, ensuring satisfaction.
• Negotiate pricing and contract terms, fostering long-term partnerships.
• Monitor customer satisfaction metrics for continuous improvement.

1. Operational Excellence:

• Oversee the entire Field Service process, from RFQ to order acknowledgment.
• Ensure timely invoicing and handle all commercial aspects during project execution.
• Collaborate with internal teams for efficient processing of orders and contracts.

1. Strategy and Business Development:

• Drive growth initiatives and support pricing strategy development.
• Implement tools like Oracle and CRM systems to enhance operations.

1. Internal Coordination:

• Facilitate job briefings and ensure timely billing and invoicing.

Qualifications:

• Engineering degree or relevant experience in turbomachinery.
• 10+ years in Sales/Business Administration; 15+ years in the rotating industry, with at least 5 years in management.
• Experience in Field Service or Technical Service management.
• Strong project planning, budgeting, and negotiation skills.
• Culturally aware, with excellent interpersonal and communication skills.
• Fluent in English; business development experience preferred.
• Strong financial understanding of P&L management.

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