A leading waste management company is seeking a Director of Operations to oversee operations, post-sale customer interactions, and manage the flow of information and financial transactions. The ideal candidate has significant experience in business operations, customer service, and team management.
Salary + Additional Benefits:
$120,000-$160,000
Medical, Dental, Vision, Life Insurance
401K - 3% company contribution
Location: Houston, TX 77029 - Onsite
Type of Position: Direct Hire
Responsibilities:
Collaborate with Branch Managers to implement administrative functions efficiently to all employees.
Oversee recruitment, training, development, coaching, and disciplinary actions for administrative and customer service staff across 4 branches.
Lead and monitor effective process execution, ensuring compliance with company standards.
Develop expertise in company systems and processes to ensure consistent and accurate operations.
Identify and report potential process improvements to the US Controller.
Achieve high service standards in all customer interactions, ensuring responsiveness, accuracy, and professionalism.
Ensure all written communications meet company standards for etiquette and presentation.
Document all customer interactions and address requests promptly per company procedures.
Oversee Accounts Payable and Accounts Receivable functions, ensuring compliance with company procedures and effective execution.
Create and prioritize Accounts Receivable collections lists and conduct weekly reviews to minimize account closures due to non-payment.
Ensure accurate reporting for operations and provide performance metrics in a timely manner.
Facilitate timely processing of daily route sheets, work orders, and Sales Agreements, ensuring accuracy and adherence to procedures.
Maintain compliance with the Employee Handbook and all company policies, prioritizing safety and addressing issues immediately.
Requirements:
Bachelor's degree preferred
7+ years of operations management experience focusing on customer service and operational excellence within an industrial, transportation, or similar environment
Strong people leadership experience focusing on communicating, directing, retaining and influencing workplace culture
Experience working in a deadline driven environment.
Experience defining strategic objectives and delivering strategic outcomes, particularly those that improve efficiency or accuracy
Must be able to travel within Texas and other states frequently