Are you a seasoned hospitality professional with a passion for delivering exceptional guest experiences? We are seeking an enthusiastic and experienced Front Office Manager to join our team at a prestigious hotel in Sacramento, CA. If you have a strong background in hospitality, leadership skills, and the ability to manage a high-performing front office team, we would love to hear from you!
Key Responsibilities:
Oversee the daily operations of the front office, ensuring smooth and efficient guest check-in/check-out processes.
Lead, train, and supervise front desk staff, ensuring high standards of customer service and professionalism.
Manage guest relations, promptly addressing concerns, inquiries, and complaints to ensure a positive experience.
Coordinate with other hotel departments (housekeeping, maintenance, food & beverage) to ensure seamless operations and guest satisfaction.
Monitor and manage front office financials, including daily reports, room revenue, and budgeting.
Ensure compliance with hotel policies, procedures, and standards while maintaining a warm and welcoming atmosphere.
Implement strategies to optimize guest satisfaction, boost occupancy, and enhance operational efficiency.
Conduct regular team meetings, performance reviews, and provide ongoing staff training and development.
Qualifications:
Minimum of 3-5 years of experience in a front office management role, preferably in the hospitality industry.
Strong leadership and team management skills with the ability to motivate and guide staff.
Excellent communication, problem-solving, and organizational abilities.
Familiarity with front office systems, reservations software, and Microsoft Office Suite.
Exceptional guest service skills and a passion for hospitality.
Ability to handle stressful situations and resolve issues with grace and professionalism.
Bachelor's degree in Hospitality Management or a related field is a plus, but not required.
Benefits:
Competitive annual salary of $66,000.
Comprehensive health, dental, and vision insurance.
Paid time off (PTO) and holiday pay.
Employee discounts on hotel stays and amenities.
Opportunities for growth and career advancement in a dynamic hotel environment.
If you have a strong background in hospitality and are ready to take on an exciting leadership role in Sacramento, apply today and become a key player in delivering memorable guest experiences at our hotel!
To Apply: Please submit your resume and cover letter. We look forward to hearing from you!