Forrest Solutions provides onsite outsourced solutions based on industry best practices for managing non-core business contracted accounts.
Position Title: Assistant Client Relations Manager
Location: Redwood City, CA
Shift: 9:00 AM - 6:00 PM; Monday - Friday
Pay Rate: $70,000 - $80,000 annually
Job Summary:
The Assistant Client Relations Manager plays a crucial role in delivering exceptional service to our client in the legal sector. This position requires a proactive individual with strong communication skills and a client-first mentality. Responsibilities include overseeing facilities management, managing office setups, ensuring efficient print and mail operations, and coordinating repairs. The role demands versatility, flexibility, and a hands-on approach to problem-solving, reflecting a commitment to reliability and client satisfaction.
Key Responsibilities:
Act as the primary liaison between clients and Forrest Solutions, managing day-to-day operational requirements and ensuring 100% client satisfaction.
Execute daily activities according to Forrest Solutions Standard Operating Procedures and adhere to all company policies.
Handle client requests, inquiries, and issues promptly and effectively.
Oversee mail and print services, including the coordination of document processing and maintenance of print equipment.
Ensure quality assurance checks on all print jobs and coordinate the delivery of completed jobs with the mailroom.
Manage and address staffing decisions, including recruitment, performance management, and mentoring of employees.
Monitor staff time, attendance, and compliance with policies; coordinate scheduling and coverage.
Collaborate with People Solutions on associate-related issues and participate in management meetings to contribute to company strategy and goals.
Promote cross-training and ongoing development for Forrest Solutions staff, recognizing and rewarding associate development initiatives.
Maintain confidentiality and handle client information securely.
Assist clients with special projects and respond to requests for urgent print jobs.
Log service calls and perform minor repairs on copiers.
Manage inventory of supplies, including paper and binding materials.
Process and deliver incoming and outgoing packages.
Coordinate facilities management tasks, including HVAC issues, leaks, and vendor repairs, while notifying clients of any upcoming disruptions.
Manage facilities concerns such as off-colored ceiling tiles, office moves, desk setups for new hires, and office buildouts.
Assist with the set up and break down of conference spaces, including setting up catering and ensuring that technology is operating in these rooms.
This job description may evolve to encompass additional responsibilities as deemed necessary
Job Requirements:
Bachelor's degree or equivalent experience required.
2+ years of management experience, preferably in a high-performance service environment; account management or service industry experience is a plus.
Strong leadership and people management skills, with the ability to assess performance and mentor associates.
Excellent verbal and written communication skills, with the ability to thrive in a high-pressure environment.
Effective time management, conflict resolution abilities, and a detail-oriented mindset.
Proficiency in Microsoft Office applications and familiarity with navigating multiple software platforms.
Strong organizational and prioritization skills, with the ability to analyze and resolve problems with good judgment.
Positive and professional demeanor at all times.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.