Rhino Tool House is a 30+ year industrial solutions provider to the manufacturing segment. Through a consultative team approach, we improve our client 's profitability through solutions that increase their productivity, raise their quality metrics and improve their factory ergonomics. Our core competency are industry 4.0 solutions involving; Assembly Technology, Augment Reality MES Solutions along with Material Handling solution that includes Cranes, Hoists and Manipulators.
About the Role:
We are looking for an onsite Application Specialist to be based in Fargo, ND and support one of our clients. This role is 40 hours per week with 80% of the weeks schedule being M-Th 6:30am - 4:30am. Some weeks (would be known 2 weeks in advance) might consist of less hours M-Th and then some time on Friday morning. This full-time position will be integral part of our short- and long-term success with our client and allow for a variety of manufacturing engagements. You will be responsible for building trusting relationships both internally with our client and our local team.
Responsibilities:
Support client's equipment installations and ongoing troubleshooting of the assembly torque tools and related equipment.
Customer relations excellence through assisting and resolving customer's technical requests / issues in a prompt and professional manner.
Developing and maintaining trusted relationships with client personnel and colleagues.
Programming equipment with various software suites.
Be the "first line" contact for initial equipment commissioning and ongoing support.
Participate in bi-weekly design meetings to discuss status of customer projects and pipeline.
Building relationships with our vendor partners.
Collaborating with colleagues.
Qualifications:
2-year technical degree or equivalate factory experience
Familiar with lockout/tag out procedures and heavy industrial plant safety protocols
Knowledge in PLC, intelligent sockets, 2d vision systems, DC power tool repair and diagnostics
Ability to analyze and develop KPI reports using Excel and Power Point, and other commercial software.
Proficiency In:
Communication networks - Ethernet TCP/IP, RS 232
Field Bus - Ethernet IP, Device-Net, Profibus
Fastening / Torque Theory
Industrial DC power tool programming experience
Familiar with torque reaction and versed in units of measurement (Nm/Ftlbs)