Customer Solutions Manager at DATAGRATION - Connecting Data | Powering Decisions in Houston, Texas

Posted in Other about 2 hours ago.

Type: full-time





Job Description:

Posting Summary:

Job Title: Customer Solutions Manager

Department: Customer Solutions / Implementation

Type: Full Time

Location: Houston, TX (hybrid 3x/week in-office. *Full remote is not available for this position.*)

Benefits: Comprehensive benefits including medical, dental, vision, 401k, HSA/FSA, PTO, etc.

Primary Duties/Responsibilities:
• Implement E&P and ESG related data solutions in the Oil and Gas industry addressing customer challenges in a customer facing environment.
• Your duties will include analyzing customer requirements and designing, configuring, and testing solutions that will meet customer needs.
• Work together with a young and dynamic team of Petroleum Engineers, Data Analysts and Software Engineers to build and deliver our PetroVisor and EcoVisor solutions.
• Work on real customer-oriented problems and find creative solutions focusing on Production and Reservoir engineering.
• Responsible for conducting technical and functional discussions with customers to gather requirements and build solutions.
• Build and configure workflows including mapping data from source systems, data warehouse and data lakes using our products.
• Build and configure visualizations and dashboards using Power BI to meet customer requirements.
• Work with other data engineers, data ingestion specialists, and subject matter experts across the company to standardize methodologies.
• Contribute ideas towards the enhancements or modifications of functions and features to improve the product.

Additional Responsibilities
• Responsible for Project Management deliverables including but not limited to Project Scope Definition; Project Documentation, Reporting; Budget Management; Issues/Risks Management; Scope Creep and Stakeholder Management, etc.
• Excellent client management skills - responsible for managing client communication at all stakeholder levels.
• Ensure the project team proactively identifies and troubleshoots critical issues, maintains, and prioritizes project issue lists, suggests solutions, and escalates when appropriate.
• Interact with sales, customer success, product development, and other members of cross-functional teams.
• Act as a proactive leader, creating new ways of working, solutioning organization challenges, and fostering a team-first mentality.
• Mentor other implementation engineers, new hires as required.

Education and/or Experience:
• Highly proficient in a customer facing environment involving project planning, design, development, testing and deployment of complex solutions.
• Bachelor's or Master's degree in petroleum engineering
• Knowledge in Geological Modelling, Reservoir Simulation & Production Modelling (Petrel, Eclipse, Prosper, GAP)
• Familiarity with Oil & Gas Data Systems (Aries, P2, etc)
• Knowledge in IT and higher-level programming languages
• Knowledge in connection to data source and data integration
• Affinity to Data analysis and statistics
• Scripting/Programming Experience (eg. Python, SQL, etc)
• Power BI Tooling (Dashboards, Visualization)
• Strong Project Management background/skill
• Strong communication, analytical and problem-solving skills
• Strong presentation, documentation and interpersonal skills

About Datagration:

Creators of PetroVisor™ | Datagration delivers a humanized approach to integrating, modeling, and analyzing data. PetroVisor is a knowledge automation platform for E&P companies' production & operations data. It removes existing data silos to automate the flow of data and knowledge across the E&P value chain. Doing this creates knowledge automation for everyday work while enabling scalability, speed of deployment, and data transparency throughout the organization. Customers use PetroVisor to make the best use of their data, preparing themselves & their organizations for a generational evolution of technology. Our team of data scientists, engineers, and technologists work hand in hand with our customers to build solutions used across the organization for data analysis, benchmarking, internal collaboration, and more.

To learn more about us, visit www.datagration.com

Statement of Hiring:

Datagration is an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability.
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