We are currently recruiting on behalf of our client for Connectivity & Hardware Support Engineers to join a dedicated team working across multiple client sites. This role involves delivering essential support for cabling infrastructure and network hardware, ensuring seamless operations at various data centres and office locations. Your expertise will be essential in areas such as patching, break-fix support, circuit provision, and hardware installations. You'll be responsible for maintaining the highest level of service delivery standards while working under the supervision of the Service Delivery Manager.
For this role candidates will need to:
Be able to work on multiple client sites across allocated regions.
Be available for out-of-hours working, being part of an on-call rota to include weekends and evenings as business demands.
Work the following hours: Monday to Friday, a mixture of early shifts (7 am to 4 pm), mid shifts (11 am to 8 pm), and/or late shifts (2 pm to 11 pm)
Key Responsibilities:
Monitor the client's ticket system and ensure all tasks are completed in line with SLAs.
Audit and document existing cabling installations and desktop configurations, including power and patching setups.
Create patching schedules as needed, utilizing Cable Management Software.
Conduct disconnection/reconnection of desktop equipment, ensuring proper labelling for smooth operations.
Perform IMAC-D tasks (Install, Move, Add, Change, Dispose) on desktop equipment and peripherals.
Perform data wiping activities using specialized software tools.
Execute various types of patching/jumpering for voice and data cabling, both copper and fiber.
Test and troubleshoot Copper and Fibre Cabling Infrastructure using continuity testers, tone generators, and modern standards testers.
Manage Copper Voice and Data terminations based on the client's cabling systems.
Maintain accurate records of stock usage and report any shortfalls to the line manager.
Conduct surveys and update technical drawings and schedules as required.
Install and test analogue, digital, and VOIP phone handsets, offering headset support where necessary.
Build, Rack, and Stack Network and Server Hardware in Data Centers, ensuring proper connectivity.
Handle Network Hardware break-fix activities, such as replacing power supplies, modules, and fans.
Skills & Experience Required:
Proven experience in Voice and Data Cabling environments.
Experience in a Moves, Adds, and Changes (MAC) environment.
Strong understanding of modern network infrastructure and the ability to work with LAN/WAN and Active devices.
Extensive knowledge of fibre and copper voice/data cabling, including testing, termination, and the use of relevant equipment.
Familiarity with Rack and Stack systems for servers and network hardware.
Competence in using Service Now and other asset management/process tools.
Strong knowledge of Server Patching and Copper Voice and Data terminations.
Experience in using hand-held Cable Standards Testers, light source, and power meters.
Ability to work with complex systems, ensuring operational excellence and safety standards.
This role is ideal for a hands-on, technically skilled individual who enjoys working in a fast-paced, dynamic environment. If you have experience in cabling infrastructure and are keen to take on a varied and rewarding role, we encourage you to apply!