The Training Sr. Manager works with the Director of Training and Development and business leaders across Florida/WI enterprise stores to identify and drive key areas of learning opportunity in the retail environment. This position manages and oversees successful onboarding and continuous education of new and existing store personnel. The Training Sr. Manager follows direction for the planning, implementation, management, and evaluation of training programs that support and increase employee productivity and capability as well as organizational effectiveness. This position drives the continuous improvement of training programs for Florida/Wisconsin market sales associates (RSA), Sales Managers, Store Managers, and various store support functions. At the enterprise level, this position will assess and prioritize areas for improved efficiency productivity and development, in partnership with RDs and store leaders as well as learning and development leadership teams. The Training Sr. Manager will ensure that the programs are being implemented and executed in stores. Additionally, this position is responsible for ensuring consistency of program execution to ensure alignment across the enterprise organization.
Demonstrate the Company's Core and Growth Values in the performance of all job functions. Provide direction for the retail training function by partnering with store leaders, to identify and respond to retail associate learning needs across FL/WI market.
Partner with other teams and leaders to leverage best practices and drive organizational initiatives.
Participate in the research, development, and continuous improvement of training programs and curriculum for new and existing store personnel, in collaboration with business partners.
Drive implementation of training processes in stores while providing feedback and progress. Work closely with On-Boarding & Re-Training Manager to ensure consistency in the delivery of training programs.
Provide feedback to the Content Development Manager to ensure content is being developed to meet the needs of the business.
Visit stores within designated areas regularly while auditing store leadership training practices to ensure standard in-store training procedures are being adhered to.
Participate in weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities.
Additional responsibilities include assisting with the New Leader Onboarding Program at their respective location. The Senior Training Manager will need to follow up with each new Ashley Leader to ensure they have received the New Leader Onboarding Guide and answer any questions.
What Do You Need?
Bachelor's degree in a business-related field.
3-5 years of Experience in Retail training and Development or Retail management preferred
Strong attention to detail
Excellent verbal and written communication skills
Excellent interpersonal skills
Effective time management and organizational skills
Work independently as well as in a team environment
Document management system
Analytical and problem-solving skills
Maintain confidentiality
Working knowledge of Continuous Improvement
Handle multiple projects simultaneously within established time constraints
Proficient computer skills, including experience with Microsoft Office Suite, internet
Perform under strong demands in a fast-paced environment
Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
Display empathy, understanding, and patience with employees and external customers
Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
At Ashley, we're more than a business...we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for the status quo. It's the reason we're always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.
Ready to grow? You've come to the right place. Ashley Furniture has a "Growth Mindset", and once you join our team, you'll learn from the best in the business.
Apply today and find your home at Ashley!
Compensation: Annual Salary = $75,000 - $95,000 plus bonus. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related factors.
Profit sharing is available to eligible employees; this discretionary program is dependent on the profitability of the company.
Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which include Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), Paid Holidays, 80 hours of paid vacation, and 40 hours of California Paid Sick Leave. Benefits may vary based on position and location, so we encourage you to speak with the recruiting team during the interview process.
Ashley values its diversity and is proud to be an equal-opportunity employer. All employment decisions are made based on an individual's skills, qualifications, merit, and business needs.