Research escalated inquiries/issues by using critical thinking, initiative, and collaboration in combination with established processes and procedures
Work closely with Product and Project Teams to gain understanding of and provide support for critical business applications
Identify, recommend and document modifications or improvements for critical business applications
Serve as the technical liaison between the development and user communities
Review and analyze customer feedback on critical business applications
Complete Payment Card Industry (PCI) compliance processes
Create and review instructional documents and knowledge articles for business applications and processes
Qualifications
:This position requires a minimum of three-year IT support experience or eighteen months working with Company business applications hardware experience
.Knowledge of POS systems, SAP, invoice applications systems and payment application systems is necessary
.Ability to prepare and/or execute test plans, test scripts and test cases is necessary
.This position requires technical, analytical and critical thinking skills, including, but not limited to, attention to detail, analytical, troubleshooting and problem solving
.Ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential
.Ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary