Temporary Assignment in Queens, NY around six months or longer
$25-$30/hour
EMT or CMOA experience helpful
Responsibilities:
Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 100-200 incoming calls per day.
Re-scheduling patient appointments as required via telephone calls and written notification to patients.
Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
Taking clear and accurate messages on behalf of other departments.
Responding to patient's questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.
Reviewing physician schedules regularly to maximize capacity and verify correct scheduling.
Creating testing orders for patients and faxing or mailing as per patient request.
Faxing medical records to facilities authorized to receive patient information.
Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.
Other duties as assigned.
Education and Experience
Minimum of a High School Diploma and 1 - 2 years of experience in customer service, or equivalent combination of education and experience.
Previous experience in a call center and/or medical practice desired