Addison Group is recruiting on behalf of our client, a dynamic company in the consumer goods industry based in Buffalo Grove, IL. Our client values teamwork and dedication and is looking for a skilled Customer Service Representative to join their team.
Job Description:
The Customer Service Representative/Sales Liaison will provide ideal customer service by communicating with customers and/or sales staff by following through on every aspect of the order.
Key Responsibilities:
Receives customer's orders, coordinates all purchase order details, enters orders and prepares orders for shipment.
Processes orders and paperwork for shipping. Communicates with warehouse the shipping requirements of the customer.
Ensure customer orders deliver on time.
Answers all inquiries such as tracking, C of A's, shipments, credits, scheduling, cancellation, adjustments, warehousing, and any other information pertaining to orders.
Maintains contracts (inputs into database and works with Product Managers and Salesperson to manage release dates for products).
Assists with answering inbound calls.
Maintain outstanding customer relationships with all customers.
Additional duties as deemed necessary by the Supervisor/Manager.
Qualifications:
2+ years of Customer Service experience
Proficient utilizing Microsoft Word, EXCEL and ERP system