This role will be accountable for managing the development, deployment, and adoption of creative and innovative online and blended learning programs. The right candidate is an innovative thinker, always looking to improve and try out new training methods. Must have strong critical thinking and problem-solving skills, be detailed while clear and concise, and embrace change in an ever-evolving organization. Collaboration is key as we work across multiple brands and global teams.
Responsibilities:
Schedule and deliver training & coaching based on agreed learning modules across site management tools to business stakeholders
Identify gaps in training materials and work with Global teams to create these
Adapt global training documentation & material to regional and brand nuances
Support in on-boarding & off-boarding consultant and FTE employees including but not limited to hosting on-boarding sessions, creating checklists, submitting access requests & maintaining documentation
Track and analyse training effectiveness, suggesting and implementing improvement plans where necessary
Prepare effective communication plan to build awareness, create learner excitement and increase level of commitment
Participate in report generation, survey data analysis, course enrolment, content management and evaluation
Tool Scope
Search & Merchandising e.g. FredHopper
Product Data e.g. Dot Net, InRiver
DAM e.g. Alfresco
CMS e.g. Drupal, StoryBlok
Promotions Manager
Appointment Booking
Workflow & file sharing tools e.g. Confluence, JIRA, SharePoint
Analytics & dashboard tools e.g. GA4, BI, Looker
Timesheet tracking & budget code logging tools
Skills & Qualifications
Hands on training & facilitation skills
Extremely detail oriented and organized
Highly collaborative
Energetic, enthusiastic and a proven ability to work in a team-based environment
Excellent interpersonal, communication, time management and presentation skills
Ability to work directly with technical and business teams
Good problem-solving skills to resolve the stakeholder's challenges
Technology enthusiast who adopts new technology early and is a quick learner of new applications
Able to perform under pressure and meet deadlines in a fast paced and changing environment
5+ years of eCommerce experience
Previous experience in a fast-growing e-commerce or tech company is preferred
Proven experience to lead, manage and work with large, geographically dispersed teams