The Infrastructure & Ops Lead is responsible for overseeing the ecommerce organization's IT infrastructure and operations. They work to ensure that IT systems and networks are well-maintained, secure, and available. The Infrastructure & Ops Lead often manages teams that handle tasks such as server administration, network management, system security, and IT support.
Responsibilities: • Develop and execute a strategic plan for the organization's IT infrastructure to support business objectives • Oversee the maintenance and configuration of servers, network devices, and data centers to ensure optimal performance and reliability • Manage cloud infrastructure and services, including public and private cloud solutions, to support scalability and cost-efficiency • Lead and maintain security measures to protect the organization's data and infrastructure from threats and vulnerabilities • Develop and implement plans to ensure the organization's ability to recover from IT disasters and maintain business continuity • Monitor and forecast infrastructure capacity needs to accommodate growth and changing demands • Manage relationships with technology vendors and service providers to ensure timely support and service delivery • Lead the response and executive reporting for IT incidents, outages, and service disruptions, minimizing downtime and impact on users • Lead implementation of automation tools and processes to streamline infrastructure management and reduce manual tasks with DevOps teams • Manage a team of IT professionals responsible for infrastructure and operations tasks, including hiring, training, and performance management
Skills and Expertise: • Proficiency in leading and managing infrastructure and operations teams • Ability to oversee and maintain IT infrastructure, including servers, networks, and cloud resources • Skill in ensuring the reliability, scalability, and security of technology infrastructure • Capability to develop and execute infrastructure and operations strategies aligned with business objectives • Proficiency in budget management and resource allocation for technology infrastructure • Understanding of IT governance, compliance, and risk management • Ability to collaborate with cross-functional teams, including IT support, security, and development • Skill in disaster recovery planning and business continuity management • Knowledge of emerging technologies and trends in infrastructure and operations, such as cloud computing and DevOps • Effective communication and leadership skills to drive technology initiatives and align them with business goals • Effective knowledge of IT service management and operations best practices
Experience Required: • 10+ years of experience in IT infrastructure, IT service management (ITSM) and operations roles • A bachelor's or master's degree in computer science, information technology, or a related field