Senior Desktop Engineer
at The Phoenix Group
in
Boston,
Massachusetts
Posted in Other about 2 hours ago.
Type: full-time
Job Description:
What You Will Do:
- Design, develop, and maintain the architecture for Microsoft Windows clients, leveraging industry best practices.
- Test and validate new applications and changes to ensure compliance with the firm's technology standards and compatibility with existing systems.
- Provide advanced troubleshooting for complex issues related to the client operating system and standard applications.
- Oversee the successful testing, implementation, and transition of solutions into production environments.
- Identify and design detailed technology solutions tailored to specific business needs.
- Manage desktop security updates, ensuring a disciplined approach for timely implementation.
- Automate the deployment of applications, patches, hot-fixes, and security updates.
- Collaborate with vendors and third-party integrators to deliver application solutions and resolve ongoing issues.
- Effectively manage software life cycles and contribute to budget planning.
- Develop and maintain Group Policies (GPO) as well as the Windows client image.
- Establish technical standards for the secure and reliable integration of new technologies within the Windows client environment.
- Create and document firm standards for desktop technologies in partnership with leadership.
- Manage changes in the production desktop environment.
- Resolve escalated incidents using strong problem management skills.
- Lead cross-functional team projects to implement new or updated technologies.
- Exhibit professionalism and quality service, maintaining a positive attitude in all interactions with internal teams, clients, and vendors.
- Manage and update both physical and virtual desktop environments, including related images.
- Oversee and troubleshoot the Horizon View VDI infrastructure (including Horizon View, vSphere, vRealize Operations, etc.) and associated desktops.
- Conduct maintenance in line with IT change management policies.
- Provide user support and guidance to IT staff, including documentation and hands-on demonstrations of troubleshooting techniques.
Who You Are:
- BA/BS degree or equivalent experience.
- 5-7+ years of experience in relevant technologies and business skills.
- Proficient in Microsoft Windows desktop operating systems.
- Experienced in developing and maintaining Group Policies (GPO) and Active Directory.
- Skilled in PowerShell, VB (Visual Basic), or other scripting languages.
- Knowledgeable in application packaging with Flexera AdminStudio or similar technologies.
- Experienced in deploying software using enterprise tools like Microsoft Endpoint Configuration Manager (MECM).
- Strong understanding of application installations on Microsoft Windows platforms.
- Familiar with VDI technologies, especially VMware Horizon.
- Working knowledge of VMware vCenter and the image creation process using MECM.
- In-depth knowledge of Windows client security configurations and best practices.
Additional Knowledge in One or More Areas:
- Updating applications in Citrix XenApp.
- Client security and encryption solutions, such as Microsoft BitLocker.
- Familiarity with anti-virus technologies.
- Understanding of network communication protocols (TCP/IP, HTTP, SSL/TLS).
- Strong customer service orientation and ability to build effective working relationships with peers and management.
- Ability to resolve issues independently following established policies and procedures.
- Knowledge of ITIL Service Management principles.
- Capability to manage multiple tasks and competing priorities effectively.
- Experience in managing projects on time and within budget, including writing project charters.
- Ability to develop and document standard operating procedures.
- Experience in a law firm or professional services environment.
- Availability for rotating on-call support for after-hours needs and escalations.