Job Description:
Job Title: Analyst - Meter Services
Department: Customer Service
Reports to: Supervisor - Field Customer Service
Location: In Office, Kirkwood NY
The base salary range for this position is dependent upon experience and location, ranging from: $62,964 - $78,705
MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):
- Ensure all MV90 data available for download into SAP for billing
- Works closely with other departments to provide MV90 data for the billing of large high- profile accounts (MHP, Interval Data, PV) and NYISO reporting.
- Identify and pursue resolution of phone line issues and schedule manual data retrieval to ensure timely billing.
- Works closely with other Avangrid MV90 teams
- Supports the implementation of system changes and assist with the development of new processes. Activities may include but are not limited to: Development of new processes, testing and implementation, and system interfaces to other work processes.
- Supports major/critical projects and the development of strategies and plans to achieve key corporate objectives.
- Supports meter reading - monitors system performance, reports/troubleshoots issues, and completes system testing as needed, maintains hardware inventory, and troubleshoots handheld issues, POC for meter reading system access
- Supports Billing Department on an as needed basis
- Performs storm role
Skills and Requirements
- Associates Degree with a minimum of 2 years relevant experience preferred.
- High School Diploma with 7 years relevant experience required.
- Experience with customer service policies, practices, filed rate tariffs, and billing
Skills/Abilities:
- Strong interpersonal, written, and verbal skills
- Strong decision making, analytical, problem solving, and negotiating skills
- Good computer skills including Microsoft Office products and SAP-CCS
Competencies
- Develop Self & Others
- Empower to grow
- Collaborate and Share
- Be a role model
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country
AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables
Job Posting End Date:
November-5-2024
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