Posted in Other 1 day ago.
Job no: 524444
Work type: Staff Full Time
Location: UMass Amherst
Department: Enrollment Management Ops
Union: USA/MTA
Categories: Administrative & Office Support
About UMass Amherst
UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.
Job Summary
The Customer Service Outreach Coordinator (Clerk IV) of Enrollment Management Customer Relations shares responsibility for all aspects of incoming and outgoing customer service and reception for the Offices of Enrollment Management (Undergraduate Admissions and Financial Aid Services), with a primary focus on supporting Financial Aid Services' outreach activities and proactive customer service initiatives. This role provides exemplary customer service in person, via phone, zoom, and email to students, families, and other constituent groups. The person in this position assists with training, scheduling, and providing guidance to student staff members and Peer Counselors working on the Financial Aid Services outreach team. This position requires a detailed understanding of Financial Aid processes, timelines, and regulations and superior customer service and communication skills.
Essential Functions
Other Functions
Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
Physical Demands/Working Conditions
Typical office environment activity.
Work Schedule
Salary Information
USA/MTA Grade 13.
Special Instructions to Applicants
Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.
UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.
Advertised: Aug 12 2024 Eastern Daylight Time
Applications close: Nov 12 2024 Eastern Standard Time
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