ITS & Toll Field Systems Manager at K20 NTE MOBILITY PARTNERS LLC in Dallas, Texas

Job Description:

About us:



The $1.6 billion North Tarrant Express 35W project spans 10.1 miles from I-30 in downtown Fort Worth to just south of the North Tarrant Parkway. The project is operated and maintained by a Cintra-led consortium. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving.


What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.




Job Description:



The ITS & Toll Field Systems Manager will utilize people, process, and management skills to build high performance teams and deliver challenging business objectives and performance metrics. The ITS & Toll Field Systems Manager oversees a diverse team of field technicians responsible for installing, repairing, and maintaining field deployed Toll Collection Systems (TCS), the Intelligent Transportation Systems (ITS), Network Communications Systems, Reversible Lane Systems (HOV), Air Quality Monitors (AQM), First Responder Radio System (FRRS), Road Weather Information Systems (RWIS), and assigned traffic light systems. Safety, quality issues, workforce performance, individual and team feedback, training, and personnel relations are the responsibility of this role. Every day you will continuously improve business and operating results - helping your team to be productive and deliver value.



Essential Duties and Responsibilities:

• Ensure team supervisors and junior personnel are up to date with all necessary certifications and licensing as it relates to safety and proficiency requirements.
  
  


• Responsible for process and procedure development.
  
  


• Responsible for driving continual process improvement, analysis and reporting.
  
  


• Manage all preventative/corrective maintenance activities.
  
  


• Actively escalate system issues and systemic problems to Field System Director.
  
  


• Manage system development and testing of units and/or components.
  
  


• Conduct weekly team meetings.
  
  


• Demonstrate knowledge of system development activities.
  
  


• Prepare daily/weekly/monthly reports related to system and technician performance.
  
  


• Provide system management, maintenance, enhancements and modifications as necessary during operations and maintenance.
  
  


• Responsible for field operations, technology installations, and business input for system / network/ technology acceptance from suppliers.
  
  


• Responsible for the successful training of new and existing staff within his/her team.
  
  


• Must be able to prioritize their own work and that of their team to provide positive business outcomes.
  
  


• Selection, development, and evaluation of team personnel to ensure efficient and effective field operations.
  
  


• Support equipment implementations, network architecture and analytics activities as required.
  
  


• All other duties as assigned.
  
  

Qualifications (Knowledge, Skills & Abilities):



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education & Experience:

• Bachelor of Science degree in IT, Computer Science, Telecommunications or Civil Engineering.
  
  


• Minimum 5 years ORT or All Electronic Tolling (AET) back-office system experience (Managed Lanes environment preferred but not necessary).
  
  


• Minimum 5-10 years' work experience in operations with a strong IT component.
  
  


• Project management experience with coordination of teams or field crews in a technology environment preferred.
  
  

Professional Qualities:

• Effectively oversee, manage and delegate to a team.
  
  


• Effectively manage tasks, deadlines and individuals including vendor contracts
  
  


• Ability to interact with colleagues in a self-managed team structure.
  
  


• Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment
  
  


• Have a curious mind and is a lifelong learner
  
  

Computer Skills:

• Strong knowledge of IT network communications and systems
  
  


• Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and Power Point and other PC based programs
  
  

Work Environment & Physical Demands:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment may be moderate to high at times given that the employee may be working around heavy machinery
  
  


• Roadway travel and roadway site visits required
  
  


• The employee must occasionally lift and/or move up to 25 pounds
  
  


• Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer
  
  


• While performing the duties of this job, the employee is regularly required to talk and hear
  
  


• The employee is frequently required to stand, walk and sit for long periods of time
  
  


• The employee will be required to work on aerial platforms and in bucket trucks periodically
  
  

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