IT Help Desk Technician at Fisheye Software, Inc. in Maynard, Massachusetts

Job Description:

FishEye Software is looking for an IT Help Desk Technician to join our team. At FishEye, we are passionate about creating mission-critical software and providing real-time access to data that drives successful outcomes for our customers. We believe in innovation, collaboration, and continuous growth, fostering an environment where employees can thrive while making a meaningful impact.

As an IT Help Desk Technician, you will be essential in ensuring smooth operations of our Information Technology (IT) systems. You will provide hands-on troubleshooting and support, focusing primarily on Linux and Windows operating systems, as well as occasional configuration of network components.

This position requires strong problem-solving skills, a proactive mindset, and the ability to work independently on-site at our office, with the flexibility to work remotely on occasion.



Required Skills

• High School Diploma with 4 years of experience, AS/AAS Degree with 2+ years of experience, or BS/BA Degree with 1+ year of experience in a related field
• Intermediate experience with Microsoft Windows and Linux operating systems
• Familiarity with Microsoft Active Directory and Microsoft Office suite
• Knowledge of basic computer networking
• Ability to provide Tier 1-2 support, including problem identification, diagnosis, and resolution
• Experience with desktop system support, including hardware and software troubleshooting
• Proficiency in handling software installations, networking issues, and user access requests
• Strong communication and documentation skills
• Ability to lift up to 50 lbs

Desired Skills

• Scripting experience for task automation using PowerShell and Bash
• Experience using DISA SCAP Compliance Checker (SCC) and STIG checklists to ensure workstation security compliance

* This position requires eligibility to obtain a US Personnel Security Clearance (PCL), US Citizenship is required. For more information visit the

* Please Note: FishEye does not accept applications from agencies, 3rd party vendors, or applications with incomplete information. FishEye's passion is building and supporting mission critical software and providing real time access to mission critical data. Whoever you are, you are welcome at FishEye, where we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage everyone to apply, come as you are, we'd love to talk with you.

FishEye Software, Inc. is an Affirmative Action and Equal Opportunity Employer, including the disabled and veterans, and participates in E-Verify. For information about our EOE and AAP programs visit www.fisheyesoftware.com/careers.

FishEye Software may conducts background checks, criminal background investigation, and/or security clearance investigation through 3rd party organizations. Apply Now